Audio Visual Technician

IT Service Desk Agent – AV & Conference Room Technology Support

Location: Arlington, VA 22203 (Onsite)

Duration: 12 Months (Potential Extension or Conversion to Full-Time)

Work Arrangement: Onsite

Position Summary

We are seeking an experienced and customer-focused IT Service Desk Agent with hands-on experience supporting enterprise audiovisual (AV) systems, conference room technologies, video conferencing platforms, and end-user IT services.

This role will be responsible for ensuring the readiness, reliability, and seamless operation of audiovisual, video conferencing, presentation, and collaboration systems across conference rooms and the Conference Center.

The ideal candidate will provide technical support for meetings, executive presentations, conferences, town halls, and hybrid events while also delivering day-to-day IT Service Desk and desktop support. The position requires strong troubleshooting skills, excellent customer service, and the ability to resolve technical issues quickly in a fast-paced, customer-facing environment.

The successful candidate will work closely with employees, executives, meeting organizers, Conference Center staff, Facilities, IT teams, and external service providers. This is an onsite position requiring occasional schedule flexibility to support early-morning, evening, and high-profile events.

Required Qualifications

Education

• Associate degree or technical diploma in Information Technology, Audiovisual Technology, Electronics, Communications, or a related field.
• Equivalent relevant technical training and professional experience may be considered in place of a degree.

Experience

• Minimum of 3+ years of experience in IT Service Desk support, desktop support, enterprise AV support, conference room technology, or live/hybrid event technical support.
• Hands-on experience supporting Zoom, Webex, and/or other video conferencing platforms.
• Experience troubleshooting conference room AV equipment, including cameras, microphones, speakers, displays, projectors, presentation systems, and room-control interfaces.
• Experience using IT Service Management (ITSM) tools such as ServiceNow for incident management, service requests, documentation, and escalation.
• Experience supporting desktop and laptop operating systems, business applications, peripherals, and basic network connectivity.

Technical Skills

• Strong understanding of audiovisual systems, including audio signal flow, microphone placement, audio levels, feedback, echo, video signal paths, and display technologies.
• Working knowledge of video conferencing platforms and collaboration technologies.
• Ability to troubleshoot AV hardware, software, endpoint, connectivity, cabling, and configuration-related issues.
• Familiarity with conference room control systems and AV equipment from vendors such as Crestron, Extron, Q-SYS, Shure, Logitech, and Biamp.
• Proficiency with standard office productivity and collaboration tools.
• Strong knowledge of IT Service Desk processes, incident management, service requests, escalation, and technical documentation.

Preferred Certifications

• AVIXA Certified Technology Specialist (CTS).
• CompTIA A+.
• ITIL 4 Foundation.
• Vendor-specific AV training or certifications (Crestron, Extron, Q-SYS, Shure, Logitech, or Biamp).

Key Skills and Competencies

• Excellent customer service and communication skills.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Ability to work effectively under pressure and resolve issues during live meetings and events.
• Professional demeanor and discretion when supporting executives, Board members, guests, and external presenters.
• Strong organizational skills and ability to manage multiple priorities.
• Ability to work independently and collaborate with cross-functional technical teams.
• Excellent documentation and knowledge management skills.
• Strong attention to detail and commitment to service quality.
• Flexibility to support scheduled events outside standard business hours when required.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit Dexian | Unlock trajectory-changing opportunities.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.