Chicago Market Manager (4 locations)

Job Description

Job Description

SEE Eyewear is dedicated to uncovering hidden gems — not only in our exclusive, limited-edition product assortment, but also in the exceptional individuals who bring our brand to life. We believe in recruiting top talent and cultivating a diverse, sophisticated, and expert team, from our Associates and Licensed Opticians to our Field Leaders.

We hold the same standard for our people as we do for our product. We're committed to building a Best-in-Class team of Experts and Authorities where career development and personal growth are foundational to our success.

Role Overview

The Chicago Market Manager oversees a portfolio of 4 SEE Eyewear store locations across the greater Chicago area. This is a hands-on, field-based leadership role focused on driving performance, developing Store Managers, and ensuring each location delivers the SEE brand experience at the highest level.

This is not a corporate or remote role — it requires consistent presence across all 4 stores, with up to 80% travel within the Chicago market. Weekend availability is required.

Sales & Business Growth

• Drive sales performance and profitability across all 4 Chicago locations
• Develop and execute short- and long-term business strategies aligned with company goals
• Leverage KPIs and retail metrics to identify opportunities and improve results

Team Leadership & Development

• Recruit, hire, and retain top talent; actively network within the Chicago community to build a candidate pipeline
• Lead, mentor, and coach Store Managers across all 4 locations to elevate performance and support succession planning
• Foster a culture of continuous development and encourage licensing and certification where applicable
• Set the tone for a collaborative, professional, and high-energy store environment

Operational Excellence

• Ensure all 4 stores meet SEE's brand standards in cleanliness, organization, and visual presentation
• Monitor compliance with company policies, operational deadlines, and regulatory requirements
• Oversee scheduling, payroll management, and budget adherence across locations
• Optimize in-store processes to ensure a seamless experience for both customers and team members

Communication & Collaboration

• Conduct weekly touch bases and regular in-person visits with each Store Manager
• Serve as the liaison between stores and the Home Office, providing clear direction and timely feedback
• Address challenges candidly, constructively, and in real time

Qualifications

• Minimum 5 years of multi-unit retail leadership experience (managing 2–6 locations preferred)
• Strong business acumen and working knowledge of retail KPIs and retail math
• Proven track record of leading results-driven teams in a field-based environment
• Excellent communication, coaching, and interpersonal skills
• Flexible schedule availability, including nights and weekends
• Ability to stand for up to 8 hours and lift up to 30 lbs.
• Bachelor's degree or equivalent work experience preferred
• Optical industry experience preferred but not required

Technical Skills

• Proficiency with point-of-sale (POS) systems
• Strong working knowledge of Microsoft Office Suite (Excel, Word, Outlook)
• Experience managing payroll and scheduling tools

SEE Core Competencies

• Professional – Handles challenges with integrity and grace
• Team Player – Supports and collaborates with peers to achieve shared goals
• Entrepreneurial – Thinks creatively and drives traffic and sales locally
• Eager to Learn – Seeks feedback and is committed to continuous growth
• Accountable – Owns results and follows through on commitments
• Open Communicator – Speaks directly, clearly, and respectfully
• Passionate About Fashion – Brings excitement and trend knowledge to the client and team experience