Service Team Member

About the Role All Store Team Members play an essential role in building the company brand by delivering excellent customer service. You will provide service and drive sales by engaging with customers and advising them on products. While both part-time and full-time positions generally focus on sales responsibilities, you may also be assigned merchandising, front end or other responsibilities as needed. Internally you will be referred to as Service Team Member and report to the store management team. Responsibilities Maximize product inventory, including processing freight, organizing and distributing inventory, pulling and stocking merchandise, building displays and end caps, placing signage, and supporting digital business operations by fulfilling orders and assisting with in-store and curbside pick‑up and delivery services, including driving and making deliveries if assigned. Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services. Participate in wine, spirits, and beer training to build product knowledge. Maintain knowledge of advertisements, promotions, and loyalty programs. Maintain safety and cleanliness standards across the store. Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment. Complete cross‑functional responsibilities as assigned and perform other duties as assigned. Load and deliver orders in a safe and professional manner, following company policies and procedures and abiding by all traffic and safety laws – if delivery is added as an essential job function. Qualifications High school diploma or equivalent preferred. 1‑3 years of work experience, 1+ years of experience in a retail setting preferred. Familiarity with point‑of‑sale systems and inventory management software. Ability to work a flexible schedule as business requires, including evenings and weekends. Physical requirements (with or without accommodations): Must be 21 years of age or older; walk, bend down repeatedly, and be on feet for 8‑10 hours a day; ability to safely lift, load, and handle cases and pallets; climb ladders and lift 50 lbs. overhead and repeatedly; may be exposed to various outdoor weather conditions throughout the workday. Benefits Paid Time Off (PTO). Generous store discounts. Health care plans (medical, prescription, dental, vision). 401(k), HSA, FSA, pre‑tax commuter benefits. Disability & life insurance coverage. Paid parental leave. Pet insurance. Critical illness and accident insurance. Discounted home and auto insurance. College tuition assistance. Career development & product training. Consumer classes & More! EEO and Legal Statements Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. #J-18808-Ljbffr California Fine Wine & Spirits LLC