Route Specialist

Imagefirst Route Service PositionFounded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients' linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!This is a route-based service-oriented position supporting our Customer Advocates in establishing, maintaining and building strong customer relationships through responsive and creative sales and service strategies.This position works various times depending on customer needs; the pay range is $25.00 to $35.00 per hour based on experience.Responsibilities include:Support and promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community.Communication: Excellent oral, written, phone and face to faceLoad and unload truck, truck organization.Manage customer inventoryProduct knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product applicationPaperwork: work order preparation and follow-up, invoice accuracyProvide route relief to cover Customer Advocate vacations and call offs (flexibility)Provide additional route support as needed (Reroutes, additional volume etc…)Make special deliveries to customersLead generationMinimum qualifications:High School Diploma or equivalent requiredClean driving recordMust possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.This role occasionally requires covering delivery routes in the absence of regular drivers; therefore, candidates must meet DOT eligibility requirements and be comfortable operating company vehicles as needed.Ability to lift 50 pounds plus and push and pull carts of linenMust be computer literatePreferred qualifications:Some delivery, logistics and/or route experienceOne year experience with account management and ensuring customer satisfactionKnowledge: Practical insight specific to the textile services industry and operationsRequired competencies:Be Respectful: Value all we come in contact withBe Remarkable: Create a positive moment with every interactionBe Safe: Keep ourselves and those around us safeBe Honest: Be guided by truthfulness in all we doBenefits:Weekly payMedical, Dental, VisionPet, Legal, and Hospital Indemnity Insurance401k (match)Paid Time Off PackagePaid Parental LeaveTuition ReimbursementReferral ProgramGreat company cultureCollaborative team environmentEOE / Drug-Free WorkplaceWe are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.