Loan Servicing Representative

Job Description

Job Description

Linden Management is growing, and we are looking to add a Loan Servicing Representative to our Loan Servicing Team. The Loan Servicing Representative supports the ongoing credit servicing administration for all loans and maintains the borrower relationship to sustain a positive customer experience. This person must have a strong work ethic and be a responsible, driven, and detailed oriented individual. This person will work with confidential information and must maintain a high level of professionalism and integrity.

• Loan collection calls and assist with calling customers that have past due accounts.
• Ensuring all documents are properly prepared and filed.
• Maintaining client files.
• Assist borrowers with processing loan payments. 
• Sending out monthly statements.
• Review and process Loan Cover sheets on assigned days and as needed by the Loan Servicing Manager.
• Submit approved copies back to Financial Aid Officers.
• Submit number of calls made at the end of the day to the Loan Servicing Manager.
• Keep office and desk clean and organized, as well as loan and sensitive information filed securely. 
• Other tasks assigned by the Loan Servicing Manager, as required.

• Highly organized and able to work with minimal supervision
• Ability to work in a fast-paced environment while providing strong attention to detail. 
• Ability to communicate well with others with exceptional verbal, written and interpersonal communication skills
• Strong mathematical, analytical and critical thinking skills
• Previous lending and/or loan servicing/collections experience is a plus
• A general knowledge of lending terminology
• Ability to resolve interpersonal conflict and miscommunications
• Enjoy working with the public and in a team environment
• Ability to interact effectively with co-workers to accomplish daily tasks
• Good attendance and work ethic, being present and prompt on all scheduled workdays
• A pleasant, positive attitude every day, outgoing personality, and higher than average energy level
• Stable work history

• High School Diploma or equivalency; Degree preferred, but not required 
• Previous finance/credit and collections experience is preferred but not required
• Previous work experience with the public is preferred but not required
• Computer experience is required, with good understanding of Microsoft Office Suite 

• Medical, Dental, Vision and Life Insurance package
• Paid Time Off (PTO)
• Holiday Pay

• Office

• 8 hour shift