Automotive Service Technician/Mechanic

Service Technician

Palmer, AK | Iconic American Brands | Flat-rate | Veterans encouraged to apply

The Service Technician is a skilled professional responsible for diagnosing, troubleshooting, and repairing all types of automotive problems. You'll be the heart of the service department, using your technical expertise and problem-solving skills to ensure vehicles are running smoothly and safely.

Responsibilities:

• Diagnose vehicle malfunctions using diagnostic tools (scanners, multimeters, pressure gauges, etc.)
• Inspect engine, transmission, brakes, electrical, and other vehicle systems
• Prepare repair plans with cost estimates and obtain customer authorization before starting work
• Repair and replace faulty components per manufacturer specifications and service manuals
• Test completed repairs to confirm functionality and safety
• Document all repairs and parts used on service orders
• Communicate technical issues clearly and professionally to customers
• Provide accurate repair estimates and timelines; keep customers updated throughout the process
• Stay current on automotive technologies and repair procedures through ongoing training and certifications
• Perform maintenance and repairs ranging from routine services to complex engine or transmission overhauls
• Maintain a clean, organized, and safe work area
• Conduct test drives to evaluate vehicle performance as needed
• Research technical information and consult service manuals or colleagues on complex repairs
• Recommend preventative maintenance to customers when appropriate
• Support a positive, efficient service department team culture

Qualifications:

• Demonstrates a high "HQ" (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Minimum of 2-3 years of experience as a Service Technician or related automotive repair experience. Completion of an automotive technician training program or equivalent experience preferred.
• Valid driver's license with a clean driving record. Automotive Service Excellence (ASE) certifications is a strong plus.
• Strong understanding of automotive systems, diagnostics, and repair procedures.
• Excellent problem-solving and critical thinking skills.
• Manual dexterity and the ability to perform physical tasks (lifting, bending, reaching).
• Good communication and interpersonal skills to interact effectively with customers.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits of Working at Swickard:

• Career Path Swickard isn't just a J-O-B. You'll learn and grow into different roles and be able to take on new leadership responsibilities.
• Open Service Appointment Schedule customers schedule service appointments with us when it's convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.
• Progressive pay plans: As your tenure increases and you complete more certifications, we'll pay you more!
• Paid manufacturer training we'll pay to help you gain new certifications and advance your career with some premier manufacturers.
• Competitive Compensation - Enjoy a competitive salary and comprehensive benefits package.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• We're a hospitality company that happens to sell cars, parts, and service.
• We are a team. Everyone plays a role in our success.
• We want to be our customers' favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
• Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

Most people have a stressful experience buying or servicing their car. It shouldn't be that way. We're looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn't just what we do, it's who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?