Desktop Support Analyst

Job Description

Job Description

We are looking for a Desktop Support Analyst to provide hands-on technical support for a manufacturing site in Klingerstown, Pennsylvania. This Long-term Contract position supports both office-based employees and production operations, requiring someone who can manage daily support needs while also contributing to broader technical improvements. The role offers a mix of independent work, collaboration with centralized IT teams, and occasional travel for training and backup site coverage.

Responsibilities:

• Deliver day-to-day desktop and endpoint support for users in both office and plant environments, resolving hardware, software, and access-related issues.

• Record, monitor, and close support requests through the designated service management platform, ensuring timely follow-through and accurate documentation.

• Troubleshoot recurring technical problems, identify underlying causes, and implement lasting fixes that reduce repeat incidents.

• Assist with planning and execution of site-based IT projects such as workstation deployments, software rollouts, infrastructure updates, and facility technology changes.

• Configure, deploy, image, and maintain enterprise endpoint devices, including desktops, laptops, and other user computing equipment.

• Support mobile and peripheral technologies used in manufacturing operations, including managed devices, scanners, label printers, and similar tools.

• Provide remote backup support for additional locations and travel periodically when onsite assistance or training is needed.

• At least 3 years of experience in desktop or technical support roles, preferably in a manufacturing or industrial setting.

• Working knowledge of Active Directory, Microsoft 365, Windows 10, desktop hardware, and workstation support.

• Experience with desktop imaging, endpoint configuration, and tools such as Microsoft SCCM or comparable system management platforms.