Patient Services Representative

Job Description

Job Description

Full job description
Job Overview
We are seeking a dedicated and detail-oriented Patient Services Representative to join our team. In this role, you will serve as the first point of contact for patients, providing exceptional customer service and support within a medical office environment. You will be responsible for managing patient inquiries, scheduling appointments, collecting payments, and ensuring a smooth flow of operations in our office.
Duties
As a Patient Services Representative, your responsibilities will include:

• Greeting patients warmly and assisting them with their needs upon arrival.
• Managing appointment scheduling and confirmations to optimize patient flow.
• Handling incoming calls and addressing patient inquiries regarding services and procedures.
• Maintaining accurate patient records and ensuring compliance with privacy regulations.
• Assisting with insurance verification and processing payments, co-pays and other billing related inquiries.
• Collaborating with medical staff to ensure seamless communication regarding patient care.
• Utilizing medical terminology effectively to communicate with both patients and healthcare professionals.

Experience
The ideal candidate will possess the following qualifications:

• Previous experience in a medical office setting is preferred.
• Familiarity with medical terminology and administrative support functions is essential.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Excellent communication skills, both verbal and written, to interact effectively with patients and staff.
• Proficiency in office software applications and electronic health record systems is a plus.

Join our team as a Patient Services Representative where you can make a meaningful impact on patient experiences while working in a collaborative environment!
Job Type: Full-time
Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person