Product Coordinator

Job Description

Job Description

Job Title: Product Coordinator Job Description

The Product Coordinator responds to customer inquiries about products and orders, researches and recommends appropriate parts, and ensures accurate order processing from initial request through fulfillment. This role maintains detailed records in SAP, collaborates closely with warehouse partners to provide timely order updates, and uses Microsoft Office tools daily to support efficient customer service and inside sales activities.

• Respond to inbound calls and emails from customers regarding products, product availability, order placement, and order status updates.
• Process customer orders received directly from customers and from outside sales representatives, ensuring accuracy and completeness.
• Research parts for customers and work with part manufacturers as needed to obtain technical information and product details.
• Analyze technical data, specifications, and product information to recommend the correct parts and solutions to customers.
• Handle customer communication primarily via email, with an average of 5–20 calls per day depending on business needs.
• Process customer payment information in a secure and accurate manner as part of the order entry workflow.
• Provide order updates and coordinate with warehouse partners to confirm inventory, shipping status, and delivery timelines.
• Work within SAP to document customer interactions, track orders, and maintain up-to-date records of transactions.
• Use Microsoft Office applications, including Excel and word processing tools, on a daily basis to manage data and prepare documentation.
• Support inside sales activities by assisting customers with product selection, pricing, and order-related questions.
• Perform general customer service duties, ensuring a professional, helpful, and timely response to all inquiries.
• Assist with order entry, purchasing, invoicing, and related administrative tasks as needed within the product and customer service workflow.

• Minimum of 2 years of experience in customer service, order entry, purchasing, invoicing, inside sales, technical customer service, or administrative roles within the consumer and industrial product industry.
• At least 1 year of experience working within an ERP system such as SAP, Oracle, Dynamics, or a proprietary system.
• Ability to analyze technical data, product specifications, and part information to recommend appropriate solutions to customers.
• Proficiency using Microsoft Excel at a basic level, including searching data and navigating between multiple tabs.
• Comfort working in SAP or similar systems to track customer interactions and manage orders.
• Strong written and verbal communication skills for handling both phone and email customer interactions.
• High attention to detail and accuracy in processing orders and payment information.
• Demonstrated customer service orientation with the ability to respond promptly and professionally to inquiries.

• Previous SAP experience is preferred.
• Background in consumer and industrial products is advantageous for understanding technical parts and specifications.
• Experience collaborating with warehouse or operations teams to confirm inventory and order status.
• Familiarity with inside sales processes, including supporting product selection and order follow-up.
• Ability to work comfortably with manufacturers and external partners to obtain product information.
• General proficiency with Microsoft Office, including word processing tools for documentation and communication.

Employees enjoy comprehensive benefits once hired on a permanent basis, including health, dental, vision, 401(k) matching, and performance-based incentives at monthly, quarterly, and annual intervals. The organization offers a small, family-feel office environment with a casual and collaborative culture that values teamwork and mutual support. Team members find the work rewarding by directly contributing to other companies’ ability to produce their products and services. With a strong national presence and ongoing growth, there are significant opportunities for professional development and career advancement within the organization.

The role is based in a small office and cubicle setting with a team of approximately five people, fostering close collaboration and a family-style atmosphere. The position is fully on-site, Monday through Friday from 8:00 a.m. to 5:00 p.m., with no hybrid or remote work options. The work occasionally requires entering the warehouse to check inventory, without physical labor requirements, and involves regular use of office technologies such as SAP, ERP systems, and Microsoft Office applications in a casual, professional environment.

This is a Contract position based out of Duluth, MN.

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Duluth,MN.

This position is anticipated to close on Aug 25, 2026.

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.

Company Description

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.