Systems Engineer III

Job Description

Why GMF Technology?

Innovation isn't just a talking point at GM Financial, it's how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We're committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.

Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact.

Flexible hybrid work environment (onsite 2 days a week/3 days remote) at our Arlington (AOC1), TX office. Please note: We are unable to provide any type of sponsorship for this position at this time.

This position will be posted until filled.

Responsibilities

About the role:

The Systems Engineer III, under the general direction from the Microsoft Platforms Manager, and technical leads, will focus on the support of critical services, with an emphasis on becoming a subject matter expert on more than one. Additionally, these engineers will focus on sustainability and improvement of processes, including any or all of the following duties: environment architecture / re-architecture along with task automation to improve process efficiency, basic project management tasks, mentorship of lower level engineers, documenting managed environments, evening and weekend deployments, maintenance of ticketing queues, audit and compliance remediation, balancing multiple projects across more than one team, and senior escalation for after hours production issues.

This individual will also become familiar with all compliance, regulatory and security requirements adhering to all corporate policies and standards. This person needs to be experienced in technology with good planning and coordination skills. An energetic, solution minded personality with drive, attention to details and excellent communication skills will be needed for success in this position.

• Advanced Windows operating system and applications support.
• Advanced troubleshooting at the OS, application, and web services tiers.
• Capacity to mentor and lead lower level engineers as needed.
• Become subject matter expert in more than one environment within GMF's critical applications infrastructure.
• Become thoroughly familiar with all compliance and security requirements, adhering to all corporate policies and standards.
• Management of a subset of servers, and application environments critical to business processing. This includes working with application teams responsible for hosted apps, performing application and OS updates as needed, and maintaining server security and compliance as required by corporate policy and standards.
• Basic management of virtual IPs within load balancing environment that supports critical processes.
• Code deployments: IIS, Tibco BusinessWorks, and general JVM code updates; a willingness to perform deployments late at night, and sometimes on weekends.
• Code deployment documentation remediation; working with application developers to tweak and refine deployment process as needed prior to execution.
• Lead multiple projects simultaneously, engaging with project management office as needed.
• Capacity to architect / re-architect services or solutions in order to improve processes and maximize efficiency.
• Periodic platform upgrades as needed, both on the OS and application tier.
• Respond to compliance assessments and initiate corrective action when appropriate.
• Assist other engineers, technical leads, and management with performance analysis, process improvement, task automation, and systems capacity planning.
• Creation and updating of architectural documentation as needed.
• Communicate effectively and appropriately, deferring to management on communicating with external teams as needed.
• Capacity to work with a high degree of professionalism, engaging multiple teams internal and external to Information Technology.
• Attend departmental, project and general meetings and effectively represent current status as appropriate.
• Participate in company provided training and perform independent training and research as appropriate.
• Install system patches and application updates as directed.
• Participate in an on-call support rotation for providing after-hours support.
• Working ticketing system incident and change management queue as needed.

Qualifications

What Makes You A Dream Candidate?

Knowledge and Skills

• Advanced Windows and Linux OS administration and support, including log analysis, job scheduling, performance tuning, security hardening, file system permissions, and shell / PowerShell scripting and automation.
• Working knowledge of management processes such as personnel administration, planning and budgeting.
• Advanced understanding of IT Service Management (ITSM) best practices and processes.
• Knowledge of advanced networking concepts.
• High-level understanding of technology infrastructure, security concepts and platforms.
• Strong understanding of application layer protocols including SSH, SSL, and DNS.
• Virtualization concepts, and storage technologies that often support it (AWS, GCP, VMware, Azure).
• Internally developed applications, and cross platform integration of such apps.
• Middleware message (MQ,EMS Kafka).
• Tibco BusinessWorks, and other Tibco products.
• Web services, Java virtual machines, and the applications that run with these technologies.
• IIS configurations and application pools; familiarity with the various authentication configurations within IIS, particularly the implementation of Kerberos.
• Load balancing concepts (F5, Azure, AWS, GCP).
• Apache web services configuration and optimization.
• Certificate services, TLS, Secrets Management and how to configure SSL in either IIS or Apache.
• Knowledge of and stay abreast on the latest security and privacy legislation, regulations, advisories, alerts and vulnerabilities.
• Knowledge of IT security processes and controls as well as IT infrastructure and networking technical knowledge.
• JVM performance tuning and monitoring (java heaps, garbage collection settings, JMX, etc.).
• Scripting languages, PowerShell, Bash, Python, or Ruby.
• Strong knowledge of cloud services and solutions like AWS and Azure products, including serverless architecture.
• Experience and knowledge of driving automation into all aspects of the build and release process.
• Develop automated deployment and monitoring of cloud infrastructure, web applications, and APIs, including microservices management.
• Configuration Management, particularly any experience with Puppet, Chef, or Ansible.
• Ability to think strategically and make collaborative decisions.
• Detail oriented.
• Ability to apply structured analysis methods to various types of data to establish trends, determine variability and business impact.
• Communicates quickly, clearly, concisely, appropriately, and intelligently.
• Foster open communication, speaks with impact, listens to others, and writes effectively.
• Experience with alternate management methods using SSH, serial connections, and the command-line interface TMSH.
• Ability to effectively negotiate with vendors on upgrades and acquisitions.
• Effective planning, time management, negotiation, and delegation skills.
• Expert-level IT security processes and controls knowledge as well as IT infrastructure and networking technical knowledge.
• Ability to approach problems with an open-mind and create new and innovative ideas and methods.
• Advanced technical writing.
• Experience in documentation tools such as Visio and Microsoft Office products.
• Advanced information security standards/frameworks (i.e., NIST Cybersecurity Framework, ISO 27001) skills.
• Advanced experience with Network and VLAN segmentation.
• Strong analytical skills.
• Ability to approach problems with an open-mind, use existing information and resources.
• Creative, innovative, problem-solving and maximizing your potential to solve problems and improve methods.
• Think positively when faced with obstacles, build on others ideas, think logically and intuitively.

Additional Knowledge and Skills

Working effectively within an AI enabled environment:

• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection

Work Experience & Education