Product Manager

Customer Data Business Product Owner

We are seeking a Customer Data Business Product Owner to lead the development of a next-generation Customer Data Platform (CDP) and enterprise Customer 360 capability.

This is a highly strategic, enterprise-wide role responsible for defining how customer data is structured, governed, and activated across systems. You will work across CRM, data platforms, digital systems, and analytics to unify fragmented data into a consistent, trusted, and actionable customer view.

The ideal candidate brings deep expertise in customer data domains, strong product ownership skills, and hands-on experience building or scaling Customer 360 solutions, including entity resolution, data modeling, and governance frameworks.

In this role, your responsibilities will be:

• Define and own the vision, roadmap, and backlog for the enterprise Customer Data Platform
• Lead the evolution of a Customer 360 data model, aligning to operational and analytics needs
• Prioritize features based on value creation, data impact, and stakeholder demand
• Explore and analyze customer data models across multiple source systems (CRM, Data Lake, etc.)
• Define canonical data structures and relationships to support a unified customer view
• Drive alignment across systems to reduce fragmentation and duplication
• Define and evolve strategies for customer identity resolution across systems
• Establish and enforce enterprise data governance frameworks for customer data
• Define business rules, data definitions, ownership, and stewardship models
• Ensure data quality, consistency, and compliance across systems
• Act as the primary interface between business stakeholders and technical teams
• Align across Sales, Marketing, Digital, Analytics, and IT functions
• Define and track KPIs (data quality, adoption, business impact)

Who you are:

You introduce new ways of looking at problems. You partner with others to get work done. You are confident under pressure.

For this role, you will need:

• 3+ years of experience in Product Owner, Data Product Owner, or Business Product roles
• Bachelor Degree
• Strong experience with customer data domains (accounts, contacts, hierarchies, interactions, etc.)
• Proven experience building or scaling Customer 360 / Customer Data Platform initiatives
• Experience working across multiple systems and data platforms (e.g., CRM, MDM, data lake/warehouse)
• Deep understanding of entity resolution, identity matching, and data modeling concepts
• Experience translating business needs into data and system requirements
• Only U.S. persons (U.S. citizens, lawful permanent residents, or protected individuals as defined by 22 CFR §120) may be considered.

Preferred qualifications that set you apart:

• Experience with enterprise data governance frameworks and MDM concepts
• Familiarity with platforms such as Salesforce, Azure, Snowflake, or CDP tools
• Experience working in Agile/Scrum environments across multiple teams

Culture & commitment to you:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Work authorization:

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible.