Vehicle Exchange Coordinator - Leith Volkswagen of Raleigh

Job Duties Greets customer on service drive and performs a needs analysis including service needs and history, and opportunity/desire for potential trade. Assesses customer’s desire to trade in their current vehicle, for an inventory vehicle, including make, type, and features of vehicle. Identify and qualify potential trade‑in vehicles by assessing the condition of customers’ current vehicles. Present trade‑in offers based on the customer’s vehicle history and current market value. Encourage customers to consider upgrading to a new or used vehicle from the dealership. Communicate customer preferences and trade‑in appraisals to the sales management for assignment to sales consultant. Update customer records and trade‑in data within the dealership’s customer relationship management (CRM) system. Attend or complete required training and department meetings. Provide a high level of customer service and ensure all customers feel valued and informed during their time in the service drive. Address any customer concerns or questions related to vehicle trade‑ins or exchanges. Perform all other duties and special projects as assigned. Education and/or Training High School diploma or GED; previous sales experience and college degree preferred. Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint, etc.). Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc. Relevant Work Experience Prior sales / customer service experience is preferred. Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department. Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security. Benefits Holman offers the following benefits to full‑time employees: Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts 401(k) plan with Company Match Paid Time Off (PTO) Paid Holidays, Bereavement, and Jury Duty Additional benefits include paid pregnancy and parental leave, supplemental paid military leave, and paid sick leave for part‑time and temporary employees in applicable areas. Equal Opportunity Employment and Accommodations Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact View email address on click.appcast.io. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr Holman