General Manager

General Manager MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professional General Manager to join our ADC - Leawood team! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility. If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you. Qualifications: High School Diploma/GED required; Bachelor's Degree preferred. Three years of Retail, Warehouse, or Logistics Management and a Valid MO or IL state driver's license and insurance are required. Excellent interpersonal and communication skills include customer service, conflict resolution, and teamwork. Leadership skills include quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable. Comfortable with workplace technology like registers, scheduling, and inventory management software. Primary Duties/Responsibilities: Overseeing store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded. Modeling core values to establish a culture with an understanding and commitment to safety, ethics, and quality within the store. Supervising, directing, and training assigned staff and ensuring they perform their essential/primary functions. Providing superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively. Coaching and counseling employees concerning the performance of their job duties, including discipline up to and including termination. Exercising independent judgment in assigning daily job duties to achieve daily operational tasks. Helping to identify and recommend employees with proven performance for advancement. Safeguarding company property and personal information from harm, damage, or theft. Reporting any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management. Must read, follow, model, and enforce all agency policies, procedures, and values. Utilizing efficient staffing methods to ensure the store is staffed appropriately. Arranging for replacements of absent employees when necessary. Auditing, editing, and approving payroll. Eliminating wasteful practices through process improvement. Maintaining a professional appearance, adhering to MERS Goodwill's dress code. Other duties as assigned. Benefits: Monthly bonus potential up to $1000. Quarterly bonus potential up to $1500. Individual and family medical benefits. Individual and family dental and vision benefits on the first of the month following the hire date. Employer Paid Basic Life and AD&D Insurance on the first of the month following the hire date. 403(B) Retirement on date of hire. 403(B) Retirement + Employer Match after one year of employment. 401(A) Retirement on date of hire. PTO Accrual up to 15 days based on hours worked. Employee store discount. Paid holidays. Flexible Schedules. Career Growth Opportunities. MERS Missouri Goodwill is an equal-opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor. MERS Missouri Goodwill requires various background and records checks upon employment.