Client Care Manager & Care Team Manager

Because great care doesnt happen by accident.

Do you notice when something feels off before someone has to complain

Can you build a relationship with a client earn a caregivers trust calm a frustrated family member and remember to follow up

If so we may have a place for you.

We are looking for a Client Care & Care Team Manager to help make Senior Helpers the #1 employer for caregivers while delivering an exceptional client experience.

This isnt a job where you wait for problems to land in your inbox.

Know our clients. Know our caregivers. Notice what isnt working. Fix it. Make sure people feel taken care of.

WHAT YOULL DO

Build Relationships

• Regularly check in with clients and families.
• Build trust and learn what matters to each client.
• Identify changing needs concerns and opportunities to improve service.
• Help clients and families feel heard valued and confident in their care.

Solve Problems

• Respond to client family and caregiver concerns.
• Investigate issues coordinate solutions and follow through.
• Address small problems before they become big ones.

Support Caregivers

• Build strong relationships with our caregivers.
• Recognize great work and provide coaching when needed.
• Help identify caregiver/client compatibility issues.
• Partner with Scheduling to maintain continuity of care.
• Listen to caregivers and help remove barriers to their success.

Be Our Eyes & Ears

• Conduct client check-ins and quality-assurance visits.
• Monitor client satisfaction service quality caregiver/client fit and changing needs.
• Identify safety concerns and communication gaps.
• Dont just document problemshelp solve them.

Connect the Dots
Work closely with the Director of Operations Scheduling Recruiting RN/clinical team caregivers clients families and owners.

You are the human bridge between all of those moving pieces.

Help Us Retain Clients & Caregivers

• Identify opportunities to improve the client and caregiver experience.
• Recognize when the clients need changes and communicate opportunities for additional services.
• Help create an environment where great caregivers want to stay and great clients want to stay with us.

WHO ARE WE LOOKING FOR

Someone who is:

A people person You genuinely enjoy connecting with people.
A detective You notice patterns and ask questions.
A fixer You dont need someone to hand you the solution.
A communicator You can have difficult conversations with empathy and confidence.
An organizer You can keep a lot moving without losing track.
A relationship builder You understand that trust is earned.
A little relentless If you say youll follow up you do.
Compassionatebut not a pushover You care deeply and still hold people accountable.

THE BOTTOM LINE

This is for someone who wants to know people solve problems build relationships and make a real difference in the lives of older adults their families and the caregivers who serve them.

If youre the person who naturally notices what needs to be doneand then does it

Wed like to meet you.

Required Experience:

Manager