Messaging Services Advisor- Proofpoint Email Security

Req ID: 323386

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Messaging Services Advisor- Proofpoint Email Security to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Performs complex issue analysis and may perform SME role on accounts. Providing steady state support to the email infrastructure, handling on-call support responsibilities, handling escalations, critical issues, server maintenance activities, mentoring team members and other day-to-day support operations.  Expert on Email security solutions-Proofpoint for email security, Exchange online protection and Defender for O365

Job Description-

• Managing and administering Proofpoint Protection servers for the customers.
• Support and manage Cloud and On-premises Proofpoint appliances.
• Support and manage On-premises and Cloud TRAP appliances.
• Support and maintain the EFD environment.
• Support and manage Proofpoint TAP.
• Support and manage Proofpoint Browser Isolation.
• Plan and Coordinate with the vendor for regular health checks and implement vendor recommendations
• Provides deep subject matter expertise, advice and program delivery.
• Support 24x7 steady state operations-Flexible working in US business hours for all required work done and during weekends.
• Contributes to the development of new techniques and plans within area of expertise.
• Thorough understanding and management of customer business needs and expectations.
• Works on abstract and complex problems requiring evaluation of intangible variables.
• Integrates trends, data and information into plans, deliverables and recommendations.
• Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects. systems as needed to implement recommended solution within given parameters.
• Performs root cause analysis on failed components and implements corrective measures.
• Candidates must have exceptional customer service, problem solving, and communication skills
• Possess the ability to work independently with minimal management supervision and with a global team of engineers
• Strong team player with ability to work in a team and as individual contributor
• Strong organizational and documentation skills

Technical Skillset-

• Bachelor’s degree in computer science, Information Technology, or related field.
• 5+ years of experience in Proofpoint Email security Solution.
• Expertise in Proofpoint email security administration and technical support.
• Strong understanding of Office 365 security and compliance requirements.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team.

Excellent communication and interpersonal skills.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at  us.nttdata.com

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