Regulatory Enablement Lead (SERFF and AI Solutions)

Job Description: The Information Technology (ITG) division of the National Association of Insurance Commissioners (NAIC) has an exciting opportunity for a Regulatory Enablement Lead (SERFF and AI Solutions). The Regulatory Enablement Lead is responsible for onboarding, enablement, and sustained adoption of CLARA (Compliance Language Assistant for Regulatory Analysis) and other regulator-facing AI solutions. This role bridges product, technology, and regulatory users to support effective adoption and expansion of regulatory tools. This is a full-time remote position. Residency within a 100-mile radius of the office Kansas City, MO is required. Responsibilities Include Serve as the primary external point of contact for regulatory organizations interested in CLARA, leading outreach, onboarding, and enablement activities. Coordinate training, documentation, and guidance to support effective and consistent use of CLARA. Coordinate day‑to‑day responses to user questions, workflow challenges, and enablement needs. Collect, synthesize, and communicate user feedback to inform ongoing product and technical improvements. Track adoption, usage patterns, and onboarding progress to support data‑informed decision‑making. Develop and maintain enablement materials, playbooks, and best practices for CLARA. Identify and champion additional use cases for regulatory enablement tools and processes. Management Responsibilities This position does not have direct reports. Minimum Education and/or Experience Required Bachelor’s degree and 5-7 years of relevant experience or equivalent combination of education and relevant experience. Relevant certifications (e.g., product management, change management, project management, insurance, AI/machine learning) are a plus Preferred Experience Interest or experience in applied AI, regulatory technology, or modernizing regulatory workflows Experience related to insurance rate and form filings Experience using the SERFF system as either an industry filer or a regulatory reviewer Ability to work independently while collaborating closely with cross‑functional teams Experience building trust and credibility with external partners or customers Strong ability to work across product, technical, and regulatory stakeholders to support adoption of complex platforms Excellent communication skills, with the ability to explain technical or AI‑enabled concepts to non‑technical audiences Proven organizational and coordination skills, including managing multiple onboarding or enablement efforts simultaneously Ability to learn and effectively use NAIC platforms and regulator-facing tools, including SERFF and CLARA Comfort working with web-based applications, collaboration tools, and virtual training or support platforms Knowledge of or experience with large language models (LLMs), generative AI, and related emerging technologies, including the ability to understand practical business and regulatory use cases Experience or capability working as part of a software development team, preferably in Agile environments and collaborating with product, engineering, and cross-functional delivery teams Systems & Technology Requirements Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and SharePoint Travel This position requires periodic travel to NAIC member meetings, state visits, and other related events, with an estimated 6–10 trips annually. Must be able and willing to travel to locations throughout the United States and with such frequency as necessary to meet the needs of this position and the Association. Compensation $81,000- $105,000, commensurate with education and experience. Sponsorship Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Interested in learning more about the amazing benefits the NAIC offers? Visit our Benefits page for more information. The NAIC is proud to be an Equal Opportunity Employer Applicants for all positions are considered without regard to age, race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital status, pregnancy, genetic information, military or veteran status, disability, or any other basis protected by applicable law. LEARN MORE ABOUT THE NAIC Company Overview The National Association of Insurance Commissioners (NAIC) is a member-focused, non-profit Association supporting state insurance commissioners, and their departments, to effectively regulate the insurance industry and protect consumers. Headquartered in Kansas City, New York, and Washington DC, our 150-year-old Association offers the coordination of expertise in policy and regulation among state departments, data and technology, financial regulatory support, training and education, and resources for ongoing collaboration among the states and jurisdictions. Diversity Statement Our member-driven Association supports the dynamic and diverse needs of state regulatory agencies and the consumers of insurance products and services. Through our ongoing commitment to Diversity, Equity, and Inclusion, we believe our employees provide a wide range of experience and expertise to generate better ideas and solve complex problems consumers and our members face as insurance products and regulations evolve over time. Guiding Principles • We put customers first • We are committed to continuous improvement • We succeed by working together • We do what it takes to get the job done • We communicate often • We treat colleagues with respect and honesty