Patient Access Coordinator

Patient Access Coordinator

Charleston, South Carolina

The Patient Access Coordinator at MUSC reports to the Supervisor Patient Access Coordinator. Under indirect supervision, the Patient Access Coordinator offers individualized assistance to patients and caregivers to assist in overcoming healthcare system barriers and acts as a liaison between the patient and the hospital care team.

This role promotes informed decision-making and timely access to quality patient care while providing a vital link to communication between multidisciplinary providers during their treatment planning. The Patient Access Coordinator performs specific functions requiring specialized education or training in advanced scheduling to include the scheduling of all multidisciplinary and ancillary clinics across the enterprise, series scheduling, template management to include strategic overbooking and resource alignment, ability to manage referral authorization processes, informed of financial and drug assistance resources, and other complex scheduling methods.

High school diploma and three years related healthcare experience or an associate's degree and two years related healthcare experience or a Bachelor's degree and one-year healthcare related experience.

Epic, Medical Office experience, call center experience, medical terminology, and knowledge of insurance preferred. Proficiency with MS Office Suite (Word, Excel and PowerPoint). Must have expertise in MS Outlook and must understand meeting and calendar functions. Organizational, time management, problem solving skills required.

Must have the proven ability to schedule and coordinate complex follow-up appointments and ensure accuracy; excellent interpersonal, organizational, and written and verbal communication skills required; highly detail oriented; ability to exercise good judgment in decision-making. Ability to work efficiently and effectively under deadline pressures and to simultaneously handle multiple assignments and projects with speed and accuracy; professional maturity; high degree of honesty, integrity, and confidentiality; ability to work with individuals in a tactful diplomatic manner that enhances the image of the office.

Certified Healthcare Access Associate, Certified Revenue Cycle Representative or Administrative Professional Certification Preferred. Ability to work weekends and holidays as needed.