Referral Coordinator

Job Description

Job Description

We're Humanizing Healthcare

At HHM Health, our mission is to provide high quality and compassionate healthcare to all. Our vision is to be the best patient-focused health center providing personalized physical, mental, and spiritual care for every individual. We are led by our CARES Values (Compassion, Advocacy, Respect, Excellence, Servant Heart). Together, our CARES-givers are making a difference in Dallas and surrounding communities.

Opportunities available in the heart of Dallas

We are seeking a Referral Coordinator with a passion for service excellence to join our team in the Mesquite area. As part of the team, you will help expand our impact on the community by providing access to high quality, compassionate health care. The Referral Coordinator is responsible for processing medical, dental, and specialty referrals; as well as PAP applications for patients of HHM Health.

Location: 4550 Gus Thomasson Rd, Ste. 40, Mesquite, TX 75150 (100% On-site role)

Here's a sneak peek at what you'll do:

• Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety
• Update providers on issues or concerns regarding referrals and communicate directly with patients and providers.
• Works with insurance companies and care providers to share essential patient information and assists primarily in scheduling appointments and managing health insurance issues
• Connect reports to patient charts and notify provider of results
• Communicates with patients to complete referral process
• Work and track outgoing referrals by urgency and requested timeline
• Share your expertise and best practices to help us become the provider of choice

What you need to succeed

To be a productive member of our team, you will have a pleasant and professional demeanor, be a self-starter, the ability to work independently, strong communication skills, and the ability to preserve confidentiality. You will also have the following:

• High School Diploma or equivalent 
• Prior experience as a Referral Coordinator or similar in a healthcare setting
• Experience in community health centers and/or non-profits is preferred.
• Detail-oriented and ability to multi-task in ahigh volume environment
• Strong written and verbal communication skills
• Experience serving multicultural and multilingual patient populations
• Experience with eClinicalWorks or similar and MS Office Suite skills
• Bilingual in Spanish, Pashto, Burmese, Rohingya or any other languages
• Have a servant heart with the desire to make a positive impact

What We Offer  
At HHM Health, our mission starts with caring for people and that includes you. We believe that when our team feels supported, valued, and healthy, they can make the greatest impact in the communities we serve. That’s why we invest in our employees’ well-being with free vision, dental, and life insurance, plus competitive medical premiums. 

Our full-time team members also receive a robust benefits package designed to empower you to thrive- at work, at home, and in your purpose so you can focus on what matters most: delivering compassionate, high-quality care to every patient.  

• Health Savings Account
• 403(b) retirement savings plan with dollar-for-dollar matching up to 3% and match 50% of the next 2% (contribute 5% to get 4% matched). 100% vested upon enrollment.
• Generous time off plan for full-time employees (includes Health & Wellness + Volunteer Days + Paid Time Off)
• Accidental Death & Dismemberments (ADD) plan
• Short-term & Long-term Disability
• Employee Assistance Programs (EAP)
• HHM CARES Fund (employee emergency relief fund)

We’re battling the Dallas Community’s Healthcare Crisis 

At HHM Health, our mission is to provide quality healthcare to all in the growing DFW Metroplex. Our vision is to be the best patient-focused health center providing holistic care. We exemplify our CARES Values (Compassion, Advocacy, Respect, Excellence, Servant Heart) to provide a positive & meaningful patient experience to all in Dallas and the surrounding counties.  

To learn more about how we’re making a difference, visit us online at:  

Equal Opportunity Employer

HHM Health is committed to providing equal employment opportunity to all individuals regardless of their race, color, religion, gender identity and expression, age, sexual orientation, national origin, disability, veteran status, marital status, or any other characteristic protected by federal, state or local law. HHM Health hires and promotes based solely on the qualifications of the individual and the essential functions of the job being filled.

No third-party recruitment agencies please.