HVAC Service Technician

Job Description

About the Role

Fagone Plumbing, Heating & HVAC is looking for an experienced HVAC Service Technician to join our growing service team. This role is ideal for a skilled technician with 8-10 years of hands-on HVAC service experience who takes pride in diagnosing problems correctly, communicating clearly with customers, and delivering professional service in the home.

This is a service-focused position centered on maintenance, troubleshooting, repair, and system performance. The right candidate will be comfortable working independently, managing service calls efficiently, and representing Fagone with professionalism on every job.

Responsibilities

• Diagnose, troubleshoot, service, and repair residential HVAC systems
• Perform maintenance visits as part of the Fagone Service Plan
• Evaluate system performance and recommend practical repair or replacement options when appropriate
• Service heating, cooling, heat pump, ductless, and related comfort systems
• Communicate clearly with homeowners about findings, options, and next steps
• Complete accurate service notes, documentation, and job updates
• Maintain a clean, organized, and professional work area and vehicle
• Follow company procedures, safety standards, manufacturer guidelines, and applicable codes
• Work independently while supporting the broader service team
• Participate in the on-call rotation as needed

Qualifications

• 8-10 years of HVAC service experience required
• Journeyman-level experience or above preferred
• Strong residential HVAC diagnostic and troubleshooting skills
• EPA Certification required
• Experience servicing heating and cooling systems, including furnaces, boilers, AC systems, heat pumps, and ductless mini-splits
• Ability to work independently and manage service calls efficiently
• Strong customer service and communication skills
• Valid Massachusetts driver’s license with a clean driving record
• Professional appearance and a respectful, customer-first attitude
• Ability to explain repair options clearly without high-pressure sales tactics
• Experience mentoring apprentices or junior technicians is a plus

Why Join Fagone

Fagone Plumbing, Heating & HVAC is a locally owned company serving homeowners across the North Shore. We are building a service team that values professionalism, technical skill, clean work, and honest customer communication.

This position offers the opportunity to do high-quality service work for a company that is focused on long-term customer relationships, not quick transactions.

Benefits

• Competitive pay: $40-$50 per hour, based on experience
• Full-time, year-round work
• Paid Time Off
• Paid holidays
• Company vehicle
• Health, dental, and vision insurance
• 401(k) with company match
• Paid training and continuing education
• Supportive team environment
• Local service area

Apply Today

Take the next step in your HVAC career with a company that values experience, professionalism, and customer service.