Field Service Engineer I

Description


The Field Service Engineer I installs, maintains, troubleshoots, repairs, calibrates, and upgrades advanced medical equipment used in hospitals, laboratories, and healthcare facilities throughout an assigned territory.

This role supports a variety of medical devices, including Maternal Infant Care equipment such as fetal monitors and Giraffe OmniBeds. The Field Service Engineer performs preventative maintenance, equipment upgrades, warranty repairs, software updates, calibrations, and technical troubleshooting while building strong customer relationships with healthcare professionals.

This position is an excellent opportunity for technicians from military, industrial maintenance, electronics, biomedical, manufacturing, or mechanical repair backgrounds who are looking to transition into the growing medical device industry.

Key Responsibilities

• Install, troubleshoot, repair, and maintain specialized medical equipment
• Perform preventative maintenance, Field Modification Instructions (FMIs), recalls, and equipment upgrades
• Complete equipment calibration, testing, and performance verification to manufacturer specifications
• Install software updates, firmware revisions, and warranty repairs
• Document service activities, repairs, parts usage, and customer interactions using ServiceMax
• Travel throughout the assigned territory to perform scheduled service calls
• Build strong customer relationships with hospital and laboratory personnel
• Utilize diagnostic equipment, hand tools, and manufacturer service procedures
• Coordinate daily activities with dispatch and technical support teams
• Maintain company quality, safety, and documentation standards

Must-Have Skills & Experience

• High School Diploma or GED required
• Associate degree, military technical training, or trade school certification preferred
• One of the following:
  
  • 2-4 years of field service, industrial maintenance, electronics, biomedical equipment, mechanical repair, military technical, or similar technical experience
  • Associate degree or technical certification with at least one year of hands-on technical experience (internships and apprenticeships accepted)
• Strong mechanical and electrical troubleshooting skills
• Ability to read and interpret technical manuals and service procedures
• Excellent customer service and communication skills
• Strong organizational and time management abilities
• Valid driver's license
• Ability to travel extensively throughout the assigned territory

Ideal Backgrounds

• Biomedical Equipment Technician (BMET)
• Field Service Technician
• Electronics Technician
• Electromechanical Technician
• Industrial Maintenance Technician
• Calibration Technician
• Instrumentation Technician
• Medical Equipment Technician
• Automation Technician
• Manufacturing Maintenance Technician

Military backgrounds that align well include:

• Army Biomedical Equipment Specialist (68A)
• Army 94 Series Electronics Maintenance
• Navy Electronics Technician (ET)
• Navy Electrician's Mate (EM)
• Navy Interior Communications Electrician (IC)
• Navy Hospital Corpsman (Biomedical Equipment)
• Air Force Biomedical Equipment Technician (4A2X1)
• Air Force Avionics Technician
• Marine Corps Electronics Maintenance
• Coast Guard Electronics Technician

Nice-to-Have Skills

• Biomedical equipment or medical device experience
• Preventive maintenance and calibration experience
• Customer-facing field service experience
• Experience using ServiceMax, CMMS, or other service management software
• Mechanical, electrical, electromechanical, or electronic troubleshooting experience
• Ability to work independently with minimal supervision
• Strong problem-solving skills and willingness to learn new technologies
• Interest in building a long-term career within medical technology