Lead Medical Assistant

Description: Job Purpose Manages a variety of office activities and operations. Manages office personnel, clinical staff, and patient experience. Duties and Responsibilities * Provide outstanding customer service to improve customer satisfaction and relationship. * Stay up to date on policies and procedures. * Must maintain stellar customer service skills at all times in all areas of the role. * Maximizes office productivity through enforcement of company policies and procedures to office personnel and clinical staff. * Researches and develops resources that create timely and efficient workflow. * Establishes uniform correspondence practices and procedures. * Reviews clerical and personnel records to ensure completeness, accuracy, and timeliness. * Train new personnel and maintain timely performance reviews. * Maintain performance documentation of personnel. * Maintains contact with customers and outside vendors. * Assists company marketer with marketing activities and to obtain company contracts. * Ensure that patients receive the company's vision of patient care experience. * Prepares and submits payroll of personnel. * Produces necessary reports of clinic's operations to the Regional Manager. * Maintain and account for appropriate payment collections, petty cash logs, receipts, and bank deposits daily. * Attend company meetings. * Host staff meetings with assigned location. * Any additional duties assigned. Requirements: Qualifications Qualifications include: * Excellent customer service skills * Familiarity with company policies and healthcare regulations * High School diploma or equivalent * Knowledge of Microsoft Office products * Knowledge of business office procedures * Excellent oral and written communication skills * Ability to greet patients and answer phones in a professional manner * Ability to establish and maintain effective working relationships with providers, patients, and to the public * Utilize time management skills * Recognize, evaluate, solve problems, and correct errors * Maintain productivity and work independently * Planning and organization skills * Ability to adapt to a variety of situations and personnel * Project management skills * Ability to manage people effectively toward company goals * Must have at least 2 Years of Medical Assistant Skills and Insurance Verification. * 1 Year of Leadership in a Medical Setting Working conditions This position may require evening, weekend, or holiday work. This position requires many hours in a sitting or standing position. This position requires travel to various office locations. Direct reports Medical Associates, Clinical Providers PM20 PI844ae81dbbdf-29400-40827232