Food Service Worker

Job Description

Job Description

Job Summary

The Food Service Worker, is responsible for helping to sustain the highest quality food service and nutritional care for customers consisting of patients, guests, and the RGH family. He/she will be the embodiment of the hospital’s mission, vision and values. Under the direct supervision of the director, the incumbent will perform a variety of food service and dish duties.  They will safeguard each customer experiences the highest level of personalized service.

Essential Job Responsibilities

• Promote the mission, vision, and values of the organization
• Greet all patients, family members, and guests with a positive and cheerful attitude
• Exhibit exceptional customer service and search for opportunities to go above and beyond to meet the needs of the customer/patient
• Assist in cleaning kitchen including but not limited to washing and storing dishes appropriately, sweeping, mopping, disposing of trash, cleaning surfaces including dining room tables and chairs
• Restock condiments and serveware as needed
• Wash dishes by hand if necessary
• Dispose of food waste appropriately
• Performing cleaning duties on a daily basis
• Prep cold items for grab-n-go refrigerators
• Serve food to customers and patients
• Assist with catering requests
• Keep nourishment rooms stocked and logged
• Manage cash register
• Keep food line and kitchen in a clean, neat and organized manner
• Adhere to all federal, state and company sanitization policies and guidelines
• Wear protective gear as associated with hospital guidelines including hair cover, beard cover, and gloves
• Assist in stocking food and non-food items in the dining room and kitchen
• Deliver patient trays in a timely and professional manner
• Return food cart to kitchen at the designated times
• Visit grocery store for necessary items needed for meal planning or as needed
• Maintain kitchen logs including dishwasher temps, refrigerator temps, and patient meal counts

Non-Essential Functions

• Performs other duties as assigned.

Roosevelt General Hospital (RGH) is committed to providing safe, quality care to patients.  Employees are required to adhere to the Values of RGH.

Integrity 

• We are committed to honesty and ethical principles, where our words and actions reflect our dedication to fostering strong relationships and maintaining professional credibility. 
• We take accountability for our actions and their impact on others, consistently honoring our commitments and upholding moral standards and values in every situation. 

Learning 

• We promote personal growth and professional excellence by embracing continuous learning through training, mentorship, and constructive feedback. 
• We foster a collaborative culture driven by curiosity and critical thinking, encouraging staff to ask questions, seek answers, and share knowledge. 

Innovation 

• We confidently embrace changes in technology, processes, and practices, encouraging strategic risk-taking and creativity to enhance healthcare delivery, patient safety, and the quality of care. 
• We collaborate with partners from other hospitals, academic institutions, industry leaders, and community organizations to promote continuous improvement and remain at the forefront of advancing healthcare outcomes. 

Kindness 

• We engage in open communication with patients, families, and colleagues to understand their needs and concerns, while respecting their differences and upholding their dignity. 
• We foster a nurturing environment where individuals feel supported, understood, and valued, strengthening relationships, promoting growth, and enhancing the overall well-being of all. 

Excellence 

• We strive to be a model rural healthcare facility, setting high standards in healthcare delivery and ensuring exceptional patient satisfaction within the communities we serve. 
• We take pride in our accountability and fiscal responsibility, skillfully balancing costs and outcomes to guarantee that superior patient care is always delivered. 

Unity 

• We collaborate across departments and disciplines to deliver effective and compassionate healthcare, working alongside patients, families, and community partners to ensure seamless coordination of care and achieve our common goals of wellness and healing. 
• We prioritize open communication and mutual respect, empowering our teams to collaborate effectively by acknowledging and celebrating the unique contributions and strengths of each individual.

Qualifications

• High school diploma or equivalent
• Must have Food Handler’s certification or ability to obtain with ninety (90) days of employment
• Experience in food services or hospitality setting preferred
• Basic computer proficiency

Professional Requirements

• Adhere to dress code, appearance is neat and clean.
• Complete annual education requirements.
• Maintain patient confidentiality at all times. 
• Report to work on time and as scheduled.
• Wear identification while on duty.
• Maintain regulatory requirements, including all state, federal and local regulations. 
• Represent the organization in a positive and professional manner at all times.
• Comply with all organizational policies and standards regarding ethical business practices.
• Communicate the mission, ethics and goals of the organization.
• Participate in performance improvement and continuous quality improvement activities.
• Attend regular staff meetings and in-services.

Knowledge, Skills, and Abilities  

• General knowledge of food industry services
• Strong organizational and interpersonal skills
• Ability to determine appropriate course of action in more complex situations
• Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
• Ability to maintain confidentiality of all medical, financial, and legal information
• Ability to complete work assignments accurately and in a timely manner
• Ability to communicate effectively, both orally and in writing
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner
• Ability to manage own time in an efficient and productive manner
• Ability to understand written sentences and paragraphs in work related documents

Physical Requirements and Environmental Conditions  

• Work irregular hours including including on call hours.
• Work in varying degrees of temperature (heated or air conditioned)
• Work under stressful conditions
• Physically demanding, high-stress environment
• Exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions
• Pushing and pulling heavy objects on a consistent basis
• Full range of body motion including handling and lifting objects on a consistent basis
• Manual and finger dexterity on a consistent basis
• Hand and eye coordination 
• Standing and walking for extensive periods of time
• Lifting and carrying items weighing up to 50 lbs
• Corrected vision and hearing to within normal range
• May be required to work in confined spaces, on ladders, and in adverse weather conditions.