Operations Director

Main Responsibilities of a Restaurant Director Responsible for every aspect of everyday supervision of daily operations Responsible for creating and maintaining a culture that aligns with our Enterprise's Core Values Takes good care of staff and customers by delivering the Chick-fil-A recepie Job Description Chick-fil-A Montrose Crossing and Westfield Montgomery Mall is seeking an experienced and motivated Restaurant Director to join our team. As an Operations Director, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that we deliver exceptional customer service and maintain high standards of food quality, cleanliness, and operational excellence. Duties and Responsibilities Execute the job description and responsibilities for the Team Member, Certified Trainer, and Shift Manager Lead and oversee the coordination of all aspects of restaurant operations Coach and develop the leaders of the restaurant so they are equipped to lead the team Meet with the Shift Managers to discuss the business and create capacity in them Assist the Director of Talent with training, development, increasing retention and creating a healthy staffing number Strategize with the Marketing Director to increase sales and transactions through intentional promotions Meet with the Director of Facilities to discuss proper care and cleaning of equipment in the restaurant. Partner with the Director of Quality & Safety to ensure our service meets local, state, & Chick-fil-A regulations and our customer satisfaction Coach and mentor team members Review daily, weekly, and monthly performance goal achievements and take corrective actions for any shortfalls. Execute the Winning Hearts Everyday program Recommend and Assist in the preparation of the weekly work schedule Analyze quarterly Customer Experience Monitor reports Manage the Financial Health of the business by managing and controlling expenses Streamline systems & processes Prepare and revise the Standard Operating Procedure when necessary to ensure its compliance with changes made in the restaurant or by Chick-fil-A Corporate Develop performance-oriented goals and accountability among FOH team members and Shift Managers Requirements 5+ years of experience in restaurant operations, with a proven track record of success in a leadership role Strong leadership and management skills, with the ability to motivate and inspire a team to achieve exceptional results Excellent communication and interpersonal skills, with the ability to build relationships with customers, staff, and stakeholders Strong analytical and problem-solving skills, with the ability to make data-driven decisions Strong knowledge of restaurant operations, including food preparation, inventory management, and customer service Bachelor's degree in Business Administration, Hospitality, or a related field preferred Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities. #J-18808-Ljbffr