IT Support Engineer

Please find the scope of work mentioned below. Perform all Band 1 work Diagnose and repair common desktop and laptop faults Replace RAM, storage drives, batteries, power supplies, and similar components Reinstall and configure operating systems Troubleshoot Microsoft 365, email, VPN, and collaboration applications Manage users, groups, permissions, and shared folders within authorization Troubleshoot network connectivity, DNS, DHCP, and IP-address issues Configure switches, wireless access points, and network printers using approved settingsDeploy computers through imaging or device-management systems Manage software installation, patching, and endpoint policies Perform approved backup and file-restoration tasks Investigate recurring incidents and document solutions Support video-conferencing and meeting-room equipment Maintain technical documentation and inventory Guide Band 1 technicians and review escalated tickets Coordinate warranty repairs and equipment replacements #J-18808-Ljbffr