Hardware and Video System Administrator - TS/SCI with Poly

The National Security Group at Leidos currently has an opening for a Hardware and Video System Administrator to support a client’s requirements in a challenging, dynamic setting located at Cape Canaveral SFB, FL. The position requires an active TS/SCI with Polygraph. The Hardware and Video System Administrator receives and responds to problems reported by customers and escalates. The Hardware and Video System Administrator will work in a highly collaborative environment with teammates, key stakeholders and the Government customer to ensure mission continuity and support to the IC community. Primary Roles & Responsibilities Ensures the availability of mission critical launch communications systems through proactive hardware maintenance. Performs incident and problem management to resolve or escalate issues in order to restore service. Performs request fulfillment activities including account management and configuration changes. Coordinates with other maintenance, operations and engineering contracts as required. Documents all work performed via ticketing system. Creates, updates or enhances maintenance and operations documentation. Performs daily system checks for alerts or degradation of service or system. Provides call‑in support as required. Responsible for configuration management of launch communications systems in support of launch projects. Identifies configuration items, implements change control, and conducts configuration audits. Creates and manages configuration and engineering documentation to ensure accuracy and completeness such as facility maps, site floor plans, rack elevations, patch panel, equipment shelf layouts, and system overviews. Regulates the change process so that only approved and validated changes are incorporated into a launch system and launch related IT hardware assets. Ensures that all changes to the baselines go through appropriate change boards. Uses or recommends automated CM tools to implement CM policies and procedures. Ensures CM functions are adhered to: version control of configuration items such as documents, as well as the configuration management of hardware and software configuration management items. Recommends change management and configuration management solutions that effectively meet customer needs. Basic Qualifications US Citizen with an active TS/SCI with Polygraph A bachelor’s degree and 4+ years of prior relevant experience or a master’s degree with 2+ years of prior relevant experience. Additional experience may be considered in lieu of a degree. Launch or mission operations experience. Experience supporting configuration management, change management and service transition. Excellent verbal and written communication skills. Proven ability to work collaboratively and constructively as part of a team. Must be willing to perform call‑in support as required. Preferred Qualifications Strong Analytical skills SharePoint, NETS, ServiceNow ITIL Foundations certification Current DoD 8570 certification applicable to the position (typically Security+) Proficiency in Microsoft Office applications (PowerPoint, Excel, Word, Project) #J-18808-Ljbffr Dormont Manufacturing Co