Business System Analyst

Job Title Job Description: Responsibilities: Provides technical support to system users and customer support staff. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Assists customer in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Required Skills • 5+ years of work experience involving quantitative data analysis

• Technical undergraduate degree (Engineering, Computer Science, Statistics, Analytics etc.) or equivalent experience
• Advanced SQL skills to get the data you need from a data warehouse and perform data segmentation and aggregation from scratch.
• Data query and data processing tools/systems (e.g., relational, NoSQL, stream processing)
• Familiarity with AWS (Redshift, Athena, and AWS core concepts)
• Familiarity with Data modeling and schema design
• Proficient in analytical and data modeling tools, such as Python, R, or PyCharm
• Self-starter who attacks the problem with excellent critical-thinking skills, creativity, and end-to-end quantitative and qualitative analysis
• Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• High level of professionalism, passion, strong organization, time management and task prioritization skills with attention to detail and bias to action
• Inquisitive, curious, and bias towards learning and continuous improvement
• Ability to grasp quickly and get up to speed on instrumentation, clickstream data, data architecture, and complex business system interactions such as Salesforce, Amazon Connect, EWFM preferred