Manager, Information Technology

ABOUT ALLIANCE COLLEGE-READY PUBLIC SCHOOLSAlliance College-Ready Public Schools is one of the largest and most successful nonprofit public charter school networks in the nation, operating 25 high-performing, middle and high schools that educate nearly 13,000 scholars who make up the heart of Los Angeles’ Latinx, Black, and recent immigrant communities. Alliance schools have been recognized as among the best in the nation by U.S. News & World Report, Newsweek, the U.S. Department of Education, and the California Department of Education. Since opening our first school in 2004, 95% of Alliance scholars have graduated from high school. We strive to uplift our scholars and their communities by fostering unparalleled educational opportunities that encourage scholarly thought, resilient learning, powerful communication, mind-body wellness, and community advocacy. To learn more, visit SUMMARYReporting to the Director of Information Technology, the Manager of Information Technology will provide oversight and supervision for the IT Shared Service team, including onsite IT support as needed for participating Alliance schools. The Manager will also share responsibility for oversight of Alliance’s help desk, device inventory, and key enterprise IT systems, including Google Workspace, Zoom, & JAMF. The Manager role will be hybrid, with roughly 75% of time spent at Alliance schools alongside IT Shared Service team members and/or supporting their schools in their absence.ESSENTIAL RESPONSIBILITIESWith the Director of IT, share oversight and supervision for the IT Shared Service team, which currently provides direct service to 11 Alliance schools (to provide direct service to all 25 Alliance schools).Directly supervise two of the four IT shared service team members (note: this number may increase as the team expands).Provide additional onsite IT support as needed at Alliance schools participating in the IT shared service program, particularly during peak periods (e.g., interim & state testing, beginning of year device setup & deployment).Fill in for the IT shared service team members during planned vacations, sick days, etc.Oversee Alliance’s help desk, including ticket resolution and monthly service metrics.Oversee Alliance’s device inventory, including quarterly audits and serving as the admin for Snipe-IT, Alliance’s asset inventory system.Collaborate with key stakeholders, including: IT Desktop team, IT Network team, IT Shared Service team, IT Home Office staff, Data & Systems Home Office staff, IT school site technology associates, and School site leadership (e.g., Assistant Principals of Operations & School Operations Managers).THE IDEAL CANDIDATES WILL HAVECommitment to Alliance’s core beliefs and educational philosophy.Experience as a supervisor who prioritizes their direct reports.Strong customer service orientation, including timely response to customer needs.Excellent communication skills and a customer-service mindset.Strong technical knowledge and experience repairing Macs, PCs, Chromebooks, iPads, Apple TVs, and other educational technology devices.Strong technical knowledge and experience with Google Admin Console and JAMF.Familiarity with Microsoft Active Directory, Group Policy, and cloud-based solutions.Familiarity with Zoom & VoIP phones.Reliable transportation for school site work.Knowledge of PowerSchool is a plus.MINIMUM QUALIFICATIONSBachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).3-5 years of experience in Information Technology.Robust supervisory and help desk experience.Relevant certifications for Google, Apple, & JAMF are preferred.BENEFITSIn alignment with our commitment to equity for our scholars, Alliance is dedicated to promoting equity and transparency within our team, offering competitive salaries commensurate with experience, as well as generous retirement and health benefits. This position is Exempt.We strive to be the best employer possible by offering excellent benefits for our employees and their families. Please click HERE for more information about our health benefits, retirement options, as well as our paid holidays and leave.Relocation: Individuals residing outside of the Greater Los Angeles area are eligible for a relocation bonus of $5,000 for individuals and $7,500 for new staff with families/partners.Professional Development: At Alliance, we believe in supporting staff growth by providing substantial professional development support. Home Office staff are allocated $500 per year for professional development expenses.WORK LOCATIONThis position is a hybrid role, which will include a combination of working from home, our network office, and travel to school sites. The successful candidate will be given a $400 work-from-home set-up allowance and receive a monthly stipend of $100.COMPENSATION$72,000.00 - $120,000.00APPLICATION PROCESSInterested candidates should submit an application. If you advance to the next step, you will be contacted for a phone screen and/or interview. Only candidates who advance will be contacted.If you would like to view the progress of your application, you can log in to your Candidate Home Account by signing in at the top right of our jobs page.Unfortunately, we are not able to sponsor or support applicants on visas at this time or in the foreseeable future.DIVERSITY, EQUITY, AND INCLUSIONAlliance College-Ready Public Schools is dedicated to fostering an inclusive, anti-racist, pro-Black community that celebrates diversity, equity, and the unique identities of all scholars and staff. Nearly two-thirds of our teachers and administrators identify as people of color, reinforcing our commitment to representation and the power of diverse role models. We recognize the richness of the cultures and communities we serve, and we believe that embracing and empowering these identities is essential to the success and pride of our scholars. Working at Alliance means joining a movement to drive transformative change, nurture resilience, and build lifelong, meaningful connections with scholars and their communities.Champion Alliance’s Anti-Racist, Pro-Black Mission: The strongest candidates will bring a commitment to Alliance’s mission of building an anti-racist, pro-Black community that prioritizes the success and well-being of Black and Brown scholars. Candidates should have a passion for promoting equity through anti-racist, student-centered teaching practices that celebrate racial and cultural identities. This role is rooted in service to systemically underserved communities in Los Angeles, helping scholars graduate “college-ready” with pride in who they are.This job description is subject to change at any time based on the evolving needs of the organization.Alliance College-Ready Public Schools are tuition-free public charter schools that do not discriminate against any scholar, parent, community member, or staff member based on actual or perceived ancestry, age, color, disability, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, or association with a person or group with one or more of these actual or perceived characteristics.Alliance College-Ready Public Schools requires that all team members complete a LiveScan background check and TB clearance.Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and other underrepresented people tend to only apply when they match every criterion. If you think you meet some of the qualifications, but don't necessarily check every box in the job description, we encourage you to still apply. If you have questions contact the Talent Acquisition Team at View email address on click.appcast.io. #J-18808-Ljbffr