Customer Experience Specialist
Berger Health System
- # Customer Experience SpecialistApplylocations: GRANT MEDICAL CENTERtime type: Full timeposted on: Posted Todayjob requisition id: JR153136**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.**Job Description Summary:**Reporting to the Director, Customer Experience and Hospitality Services, the Customer Experience Specialist is a strategic partner responsible for leading the development, coordination, execution, and management of strategic consulting in support of the care site and OhioHealth Customer Experience Office, geared towards creating a world class experience across all touch points and interactions for patients, families, providers and associates through leadership/cultural engagement, service excellence, and continuous improvement. In conjunction with the key organizational leaders and constituents, leads the implementation of organizational strategic initiatives, education/training, and continuous improvement efforts to enhance the customer experience and organizational performance leveraging Lean Six Sigma, Change Management, and other leading improvement approaches. This includes providing strategic consulting services and expertise in the inpatient, outpatient or emergency department areas; the development and widespread deployment of educational/training programs; creating, executing, and innovating service/operational excellence standards and best practices and interpreting data and other performance indicators. Leads the development and coordination of leadership and workforce symposiums relevant to the organizational experience. The Customer Experience Specialist will help to develop and facilitate the continuous improvement in key strategic areas across the system to include inpatient, outpatient or emergency department.**Responsibilities And Duties:**Strategic Consulting Strategic leader responsible for leading the development, coordination, execution, and management of system wide strategic consulting and training initiatives for the care site and OhioHealth Customer Experience Office In conjunction with the key organizational leaders and constituents, leads the implementation of organizational strategic initiatives and efforts to enhance the customer experience and organizational performance Lead, facilitate and coordinate cross functional continuous improvement and transformational projects leveraging Lean, Six Sigma, Change Management, and other leading improvement approaches to analyze performance indicators to identify/prioritize opportunities for improvement, and develop and implement action plans. Lead and facilitate multidisciplinary customer focus groups to glean voice of the customer and identify areas of opportunity and optimization for inpatient, outpatient or emergency department areas Provides coaching, organizational support, and access to experience improvement best practices and resources i.e., Press Ganey Solution Starters, Beryl Institute, Advisory Board, IHI, Studer, and other s Inform and support execution of change management strategy and build buy in for internal standards and systems changes by facilitating workshops with care site leaders and organizational constituents Develop execute, facilitate, and govern key customer experience committees and integrate into organizational structure Develops comprehensive presentations and status reports for senior leadership in support of key strategic initiatives, including but not limited to Executive Team Meetings, and other key forums Serves as a liaison to the Customer Experience Office, supports the Customer Experience Office delivery model and customer experience initiatives Participate in long and short-term program development and strategic planning, develop strategies and tactics to ensure desirable deliverables, and coordinate/assign resources Training/Education Management In partnership with organizational learning and other constituents, leads the design and implementation of a robust customer experience training strategy across the system leveraging world class experience practices and focused on leadership/cultural engagement, service excellence, and continuous improvement; including but not limited to new associate orientation, leadership and provider workshops, annual LMS competency, and system-level associate enrichment. Craft and support execution of implementation, communication, and education plan to ensure timely development, testing and training around new processes and new system deployments Creates, develops, evaluates, and updates training materials and curriculum for Customer Experience Office Leads and facilitates small and large-group Meetings and trainings relevant to the customer experience Participate in activities designed to promote professional growth and other duties and special projects as assigned As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties. The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time**Minimum Qualifications:**Bachelor's Degree (Required)**Additional Job Description:**Healthcare Administration, Business Administration, Nursing or related/appropriate area required Master's Degree preferred Project Management training/required (PMP preferred)Facilitation/training required Lean, Six Sigma and/or Change Management training/ Certification preferred (i.e., Green or Black Belt)Minimum of 3 + years of relevant professional Experience in leadership, healthcare administration, operations improvement, organizational development, and/or consulting position Professional work Experience in the training and development profession Requires large scale project management Experience and training (PMP preferred)Healthcare and customer service Experience required Understanding of service, retail and/or hospitality industry best practices (i.e., Disney, Studer)Facilitation/training required, including curriculum development Lean, Six Sigma and/or Change Management training/ Certification preferred (i.e., Green or Black Belt)Public speaking skills and ability to develop contextually rich and visually compelling presentations to communicate complex concepts Healthcare knowledge and Experience Understanding of service, retail and/or hospitality industry best practices (i.e., Disney, Studer) Computer proficiency and Experience in the following environments Microsoft Word, PowerPoint, Excel, Visio, Project Exceptionally strong analytic abilities, with a proven track record of driving insightful findings from quantitative and qualitative data This is a detailed-oriented, member-facing role that requires multi-tasking and effective communication to deliver first class results. Proactive planning, smart strategy, political savviness, and practical thinking Strong interpersonal and organizational skills, including oral and written communication Ability to develop specific goals and plans to prioritize, organize, and accomplish tasks**Work Shift:**Day**Scheduled Weekly Hours :**40**Department**Customer Experience OfficeJoin us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industryEqual Employment OpportunityOhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment### About UsWE Are Inspired to Do Our Best. OhioHealth is a nationally recognized, innovative healthcare system delivering world-class patient care in a supportive, professional environment filled with limitless opportunities to learn and grow. We are a unique organization in the healthcare field. Our model system of facilities encompasses a wide scope of expertise and care. For professionals, we are a place where people committed to doing their best are given the tools and resources to accomplish our mission every single day.OhioHealth is recognized as a Great Place to Work CertifiedTM organization. The Great Place to Work is a global authority on high-trust, high-performance workplace cultures. This recognition is one measure of our success in achieving a part of our vision ̶ to be an organization "where people want to work." Apply now and work together with us to improve the health of those we serve.
- J-18808-Ljbffr Berger Health System
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Customer Experience Specialist in Columbus, OH vacancy
- Lovesac in Columbus, OH is seeking a Customer Experience Associate to blend in-store shopping with remote support. You will promote our products, build relationships, process orders, handle inquiries, and help ensure customer satisfaction across channels. You will work...SuggestedRemote workFlexible hoursAfternoon shift1 day per week
- ...growth. We hire top talent who shares our values! The Role This role is in office and reports directly to the Director of Customer Experience. The Reception and Office Administrator role is responsible for assisting the business in administrative and receptionist...SuggestedWork at officeFlexible hours
Blast-One International
Columbus, OH2 days ago - A major distributor of hotel supplies is seeking a Customer Service Representative in Columbus, Ohio. This role involves supporting Territory... .... Applicants should have at least 2 years of customer service experience and possess strong communication and problem-solving skills....Suggested
Sysco
Columbus, OH1 day ago - ...Part-Time Customer Service Specialist Schedule: This part-time role offers flexible scheduling with shifts available Monday - Friday between... ...this a great fit for someone looking to gain experience while balancing other commitments. Bonus Points...SuggestedPart timeSummer workLocal areaMonday to FridayFlexible hours
Heartland Bank
Columbus, OH4 days ago $59k - $66k
...Customer Service Specialist Property Soar is seeking a skilled and detail-oriented Customer Service Specialist to support our client relationships... ...with internal departments to ensure a seamless customer experience Assist with administrative tasks related to client...SuggestedWork at officeAlphabe Insight
Columbus, OH5 days ago$17.84 - $23.04 per hour
...Job Title: Customer Services Specialist (20/24 hrs./Non-Exempt/Part-time) Location: Martin Luther King Branch Starting Pay Range: $17.84 - $23.04 hourly (commensurate with experience) Note: For internal candidates, pay adjustments are made in accordance with our Compensation...Hourly payPart timeWork at officeLocal areaDay shiftAfternoon shiftColumbus Metropolitan Library
Columbus, OH5 days ago$19 per hour
...where you'll learn everything you need to succeed—no prior experience required! Hybrid Flexibility: Embrace a hybrid role with... ..., while staying connected to the Columbus, OH area. As a Customer Service Specialist, your day will include: Building Relationships: Provide...Full timeWork at officeMonday to FridayInnoSource
Columbus, OH4 days ago$21 per hour
...you’ll see EVERY interaction as an opportunity to turn someone into a customer or at the very least, a promoter of Smart City. About the role: The mission of the Customer Experience Specialist is to create a badass first impression and foster a fun, relevant...Temporary workWork at officeImmediate startRemote workFlexible hoursShift workGrabJobs
Columbus, OH5 days ago$16 - $18 per hour
...Customer Experience Specialist This position is ideal for someone who is naturally warm, highly dependable, and takes pride in creating a great experience for every child and family. At British Swim School, you are not just working a shift—you are part of a mission to...Hourly payPart timeShift workWeekend workComForCare Home Care
Columbus, OH3 days ago$20 - $24 per hour
...exceptional client service. For more information, visit SolomonEdwards Position Summary SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will...Hourly payLocal areaEdwards Lifesciences Belgium
Columbus, OH3 days ago$20.48 per hour
...Job Title: Customer Experience Specialist Location: 1925 Alum Creek Dr. Columbus, OH 43207 Reports To: Director of Operations Job Type: Full-Time Schedule: Monday - Friday, 8:00am - 4:30pm Compensation: $20.48 Role Summary The Customer Experience Associate is responsible...Hourly payFull timeMonday to FridayCrimson Cup
Columbus, OH2 days ago- ...user-friendly software to provide our customers with enhanced forecasting and decision-... ...we are looking for a Customer Success Specialist to onboard, nurture, retain, and expand... ...solutions, and providing a consistent customer experience. Experience in, or a passion for, the...Remote work
GrabJobs
Columbus, OH3 days ago - ...What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our showrooms...Hourly payFull timeTemporary workWork at officeLocal areaFlexible hoursWeekend workAfternoon shift
Tesla
Columbus, OH3 days ago - ...We are seeking a dedicated and customer-focused Customer Support Specialist to join our growing remote team. This role is ideal for individuals who enjoy... ...inquiries, provide support throughout the customer experience, and help ensure a high level of satisfaction. This position...Remote workFlexible hours
Aspiretalentagency
Columbus, OH3 days ago - ...Customer Service Specialist At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision... ...connections, strategic planning, and impactful experiences. Position Overview We are seeking a dedicated and enthusiastic...
Sparkbit 360
Columbus, OH1 day ago $14 - $15 per hour
...Customer Relation Specialist Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family...Hourly payFull timeWork at officeFlexible hours- ...Customer Support Specialist/Travel (Flexible Schedule) Columbus, Ohio, United States Or refer someone About the job Customer Support Specialist... ...booking process, and help deliver a smooth and positive experience. Key Responsibilities: Respond to customer...Full timePart timeFlexible hours
- ...expanding our remote team and looking for those who enjoy supporting customers and managing multiple responsibilities. In this role, you will... ...and smartphone (computer strongly recommended) Strong customer service experience preferred #J-18808-Ljbffr TriptasticadventuresRemote jobFlexible hours
- PLS Logistics Service in Columbus, Ohio is seeking Customer Service Representatives (CSRs) to be the primary point of contact with customers. CSRs are responsible for delivering superior customer service, educating customers on products, and ensuring compliance with regulations...Flexible hours
- Amie Kim - State Farm Agent is looking for a Customer Relations Representative to join our team in Columbus, Ohio. The role involves... ...relationships and providing exceptional service to enhance customer experience. Successful candidates will thrive in a dynamic environment...
$17.75 per hour
ASM Research, An Accenture Federal Services Company in Columbus, Ohio, is seeking a Customer Service Specialist I. This role involves providing routine customer support through inbound and outbound calls, email, and web chat. The ideal candidate will assist in transaction...Hourly pay- Columbus Metropolitan Library seeks a Customer Services Specialist at the Whitehall Branch to deliver exceptional service, assist customers, manage materials, and support library technology. This is a full-time, non-exempt position with an hourly starting pay range and...Hourly payFull time
- Columbus Metropolitan Library is seeking a part-time Customer Services Specialist at the South High Branch to provide first-line service to customers, manage materials, and assist with library technology and accounts. Shifts include evenings, weekends, and some weekday...Part timeShift workAfternoon shiftWeekday work
- Description Summary: The Treasury Management Customer Experience Service Specialist for Specialized Products has a pivotal role, providing direct support for clients, sales partners, and technical contacts working with specialized products including, but not limited to...Full timeH1bWork at officeRemote workWork from homeFlexible hours
- Columbus Metropolitan Library is seeking a part-time Customer Services Specialist to ensure a positive experience for library customers. Key responsibilities include processing materials, managing customer accounts, and providing technology support. The candidate should...Part time
- ...Customer Engagement Specialist The Customer Engagement Specialist is a key member of the Equity Connect contact center. This role focuses on... ...referrals, and identify opportunities to enhance the customer experience. Track outreach efforts, pipeline activity, and...Base plus commissionHourly payTemporary workWork at officeRemote workWeekend workAfternoon shift
- Page Mechanical Group, Inc. in Westerville, Ohio is looking for a Customer Growth Specialist to enhance customer experiences and drive account growth. This role emphasizes proactive communication, alignment with sales and operations, and effective issue resolution. The...Flexible hours
$19 - $20 per hour
...Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range... ...Career in Finance with a Top Investment Firm! Position Customer Service Specialist - Contract Are you a recent graduate with a degree in Business...Permanent employmentFull timeContract workInternship- A leading customer service provider is looking for motivated professionals for remote customer service/sales positions. The role involves... ...Ideally, candidates should have 2+ years of customer service experience and be tech-savvy. This position is contracted under a 1099...Remote jobFor contractors
$17.85 - $25.48 per hour
Customer Care Specialist (Hybrid - Must be base in or near Orlando, FL) Job Description The Customer Care Specialist is responsible for providing... ...compliance standards. Preferred Qualifications Prior experience in a healthcare or insurance call center environment. Previous...Local areaFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Experience Specialist. Be the first to apply!
Related searches
- insurance customer service advisor Columbus, OH
- senior customer service advisor Columbus, OH
- customer service representative hiring Columbus, OH
- customer service representative data entry Columbus, OH
- customer associate Columbus, OH
- customer service representative 1st shift Columbus, OH
- customer retention representative Columbus, OH
- customer happiness specialist Columbus, OH
- customer advisor Columbus, OH
- virtual customer service advisor Columbus, OH