Office Administrator

Job Description

Job Description

Office Administrator / Operations & Sales Support

Treemasters Tree Care | San Rafael, CA

Treemasters Tree Care is looking for a dependable, detail-oriented Office Administrator / Operations & Sales Support professional to help keep our branch running smoothly.

This is more than a traditional administrative role. You’ll work closely with our Sales Arborists, customers, and management team to coordinate schedules, support sales, manage daily operations, and ensure important details don’t fall through the cracks.

We’re looking for someone who takes ownership, works well in a fast-paced environment, and doesn’t wait to be told what needs to be done.

Customer Service & Sales Support

• Answer incoming calls and provide professional, friendly customer service.
• Follow up with prospective customers, leads, and outstanding estimates.
• Coordinate multiple Sales Arborist calendars and schedule appointments efficiently.
• Prepare and send proposals, process payments, and maintain accurate customer records.
• Build positive customer relationships and help turn opportunities into booked work.

Office & Operations

• Provide daily administrative and scheduling support to Sales Arborists.
• Coordinate permits, paperwork, proposals, and other required documentation.
• Keep customer information, CRM records, and internal systems accurate and up to date.
• Monitor outstanding tasks and follow through to ensure nothing is missed.
• Help management track priorities, maintain accountability, and keep daily operations on track.

Process Improvement & Projects

• Identify problems and take initiative to find practical solutions.
• Help document, improve, and implement office procedures.
• Take ownership of assigned projects and see them through to completion.
• Look for ways to improve efficiency, organization, and the customer experience.

• Strong customer service and phone communication skills.
• Excellent organizational skills and attention to detail.
• Experience with scheduling, coordinating multiple priorities, and managing follow-ups.
• Confidence using computers, CRM systems, and learning new software.
• A proactive mindset—you see what needs to be done and take action.
• Strong problem-solving skills and the ability to work independently.
• Professional communication skills and the confidence to hold yourself and others accountable.
• The ability to stay organized and productive in a busy, fast-paced environment.

Most importantly, we need someone who follows through. We’re looking for a person who takes responsibility, communicates when needed, solves problems, and gets things done without constant direction.

Your work will directly contribute to our customer experience, sales performance, and overall branch operations. You’ll be an important part of a team that values accountability, efficiency, and continuous improvement.

As Treemasters continues to grow, there will be opportunities to take on additional responsibilities and develop your skills in operations and leadership.

If you enjoy staying organized, helping customers, solving problems, and making a real impact on how a business runs, we’d love to hear from you.

Join Treemasters Tree Care and help us keep growing.

Compensation:  The hourly pay range for this position is $30-$45. Starting pay is expected to be in the $30 range and will be based on relevant experience and qualifications. The higher end of the range reflects growth in skills, performance, and responsibilities over time.