Shift Manager

Job Description

Job Description

Position : Shift Manager

Position Summary

Our Shift Managers support our stores and General Managers in creating an amazing guest experience and empowering their team to be at their very best. Our Shift Managers create a culture in our restaurants that is exciting, optimistic and rewarding. Del Taco Shift Managers have significant opportunities for growth and career advancement and are charged with supporting the General Manager with the tasks of training the next generation of leaders, guiding them to be promoted and empowering them to have a successful career.

Essential Job Functions

• Supports Restaurant Manager (RM) in supervising team that delivers effective results in the areas of quality, guest service, food cost, labor cost, safety, security, cleanliness and product preparation.

• Running shifts and supporting the RM in managing the execution of all Company policies, procedures, programs and systems.

• Knowledge of all work station functions and paperwork essential for recording and monitoring each job in the restaurant.

• Supervises 1 to 7 Team Members.

• Ensures objectives are reached in all areas while following all Company guidelines.

• Ensure compliance during shifts with all federal, state and local laws and ethical business practices.

• Supports RM in creating and maintaining an "Employer of Choice" environment.

• Supports RM in providing leadership, direction, training and development to the restaurant team.

• Supports RM in supervising and directing the workforce.

• Supporting RM in making staffing decisions such as, recommending interviews, and administering disciplinary action as needed.

• Delivers effective results in the areas of quality, guest service, safety, security, cleanliness and product preparation.

• Exhibits a cheerful and helpful manner.

• Demonstrates a complete understanding of our menu items and has the ability to explain them to guests accurately.

• Uses Point of Sale system/cash register to record orders and compute order amounts; collecting payment from guests.

• Understands and adheres to proper food handling, safety and sanitations standards.

• Ability to follow all Company operation policies, and procedures.

• Make recommendations to enhance restaurant operations.

• Maintains a professional appearance and grooming standards.

• May be required to attend business meetings for training and development.

Knowledge, Skills & Abilities

• 1-2 years of experience in quick service restaurant environment with demonstrated ability to ensure guest satisfaction and ability to train and maintain an on-going guest service delivery.

• Demonstrated ability to be a leadership partner with management and staff, and to provide quality service to guests.

• Demonstrated ability to handle multiple tasks with effective follow-through.

• Demonstrated ability to motivate and lead staff to achieve organizational goals.

• General knowledge of computers, POS systems, various electronic devices, and various software.

• Ability to perform basic business math skills. Cash handling skills desired.

• Excellent organizational skills for keeping detailed records, reports and logs.

• Demonstrated ability to visually assess and evaluate safety hazards in the work place as mandated by company safety procedures. Ensure OSHA, local health and safety codes and company safety policies are met/followed.

• Ability to communicate, develop and maintain a close, effective relationships colleagues, department managers, partners and the public.

• Implement training and development plans and train staff.

• Ability to read, write and speak effectively in English.

• Open availability to work any shifts as needed.

• May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, rush jobs, or technical developments) All duties are expected to be performed while clocked in.

Experience, Education & Training

• Must possess a valid driver’s license and proof of vehicle insurance.

• 1-2 years of experience in a Quick Service restaurant environment or a guest service industry in a supervisory or leadership role or an equivalent combination is preferred.

• Food Handlers certification may be required.

• Ability to stand and walk for approximately 95-100% of shift including ability to bend, reach, and lift and carry a max of 50 pounds.