Arcade Attendant

Arcade Attendant

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S.

The Arcade Attendant plays a key role in creating a fun, safe, and memorable guest experience at our family entertainment center. This position is responsible for delivering outstanding customer service, supporting arcade operations, maintaining equipment and merchandise, and ensuring a clean, organized environment.

Greet and assist guests with a friendly and helpful attitude

Operate point-of-sale systems and handle cash, credit, and vouchers accurately

Stay informed about promotions, returns, exchanges, and security procedures

Maintain records related to daily sales and transactions

Monitor arcade floor for safety concerns and address security risks when observed

Answer guest questions about games, activities, and merchandise

Load tickets and prizes into machines and restock merchandise displays

Demonstrate and explain arcade games or products to guests

Handle guest complaints professionally and escalate when necessary

Clean games, tables, counters, and shelves to ensure a tidy environment

Conduct inventory and assist with stocking items

Troubleshoot and clear token or ticket jams

Support minor game maintenance and assist with moving games or equipment

Take out trash and assist with general cleanliness and organization

Perform any other duties as assigned by the General Manager

High school diploma or equivalent required

Friendly, professional demeanor with strong communication skills

Ability to work flexible shifts, including nights, weekends, and holidays

Basic math and cash-handling skills

Able to lift up to 30 pounds and stand for extended periods

Apply now to join our growing team and help FEG create memorable experiences in our locations.

Family Entertainment Group is an equal opportunity employer.