Associate Account Manager

Overview Subordinate Positions: None Location: Libertyville, IL Salary Range: $45,000 - $47,250 Overview: Snap-on Credit LLC is the financial arm of Snap-on Inc., a $4.7 billion, S&P 500 company, and leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services are sold through the company’s franchisee, company-direct, distributor and internet channels. From our headquarters in Libertyville, IL Snap-on Credit provides financing to technicians, students of automotive technical institutions, and shop owners for the purchase of Snap-on hand tools, power tools, tool storage, and diagnostic products through our Extended Credit program. Position Summary : Entry level position in which the primary responsibility is collections of early stage delinquent accounts in the Extended Credit portfolio within a regional business unit. Position will be responsible for directing and coordinating EC collections; evaluating, recommending and implementing solutions to resolve delinquency issues; and promoting and marketing Credit Sales programs to Franchisees and customers, while preparing for the potential role of an Account Manager. Responsibilities Position Responsibilities: Collection of EC accounts to achieve established Corporate/Regional goals Extensive phone contact collecting on active delinquent accounts Coordinate collection efforts with Franchisee network Coordinate product return with Account Managers/Senior Account Manager Report and consult with management on major issues Achieve assigned delinquency/loss goals and metrics Answer field and customer questions Resolve credit/payment problems Assist in promoting Credit Sales programs and promotions Qualifications Requirements: High school diploma. 2 years customer service or collections preferred Bachelor’s degree is preferred Business understanding and demonstrated skills and knowledge in: Credit and collections Communications – verbal and written Computer applications Negotiation The following individual skills and characteristics are particularly important: Analytical Standards and Ethics Approachable Decisive Collaborative Working with Snap-on has benefits! Company-paid benefits include: Medical, basic dental, basic life, basic accidental death, and dismemberment coverage Short term and long-term disability, Employee Assistance Program Business travel accident insurance Other health education programs including smoking cessation, annual wellness screening and seasonal flu shot Market competitive compensation with rewards for high performance and special skills Bonus, incentives, awards, or sales commissions depending on position and level Base pay progression through lateral & promotional development on both managerial and technical career paths Paid time off, vacation, and paid holidays Tuition Assistance Plan Employee Stock Purchase Plan – annual optional enrollment period Retirement programs including 401(k) Plan with matching employer contributions Will be required to pass an immediate drug test upon offer. Travel: No travel expected Effort: Normal working hours Working Environment: Normal office environment Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran #J-18808-Ljbffr