VP, Treasury - Payment Systems Product Manager

Role Summary This role is for a Product Manager in our Payment Hub program, a collection of systems and activities that support Synchrony’s backend payment processes across the enterprise, including cardholder and retail deposit activity. The ideal candidate has a strong Agile project management background with a focus on payment systems, products and processes, a proven track record of understanding payments operations, leading matrixed project teams, building systems supported by strong governance and controls, and delivering projects on time and within budget. Essential Responsibilities Drive the vision and roadmap of innovative new capabilities to keep the business as an industry leader in the space while owning the product Objectives and Key Results (OKRs). Act as the subject matter expert for owned product(s) with deep expertise in features, functionality and customer journey. Manage, prioritize, and track implementation of features within the program backlog to focus on maximum value aligned with product strategy and enterprise goals. Collaborate with subject matter experts across the enterprise to document current and future state wing‑to‑wing payment processes, set product vision, identify business requirements and define acceptance criteria, and facilitate process mapping sessions as needed. Understand industry insights, intel and market analysis; responsible for research, analysis and business case development of new products or components. Actively collaborate with scrum teams to clarify business requirements, remove roadblocks and gain alignment around feature or product strategy. Oversee user acceptance testing, set quality standards for delivery, develop test plans, and participate in team agile ceremonies to validate quality and provide feedback. Lead and execute change management strategies across the value chain, including product release plans and setting expectations for delivery of new functionalities. Align with critical partners such as Operations, Technology, Accounting, Compliance and Risk. Lead program updates and prepare program status updates. Perform other duties and/or special projects as assigned. Qualifications / Requirements Bachelor’s degree or, in lieu of degree, high school diploma/GED and 10+ years of Product Management experience. 7+ years of experience in payment systems, treasury or product management. Ability and flexibility to travel for business as required. Desired Characteristics 3+ years of experience leading software development projects. Experience with Synchrony’s payment products and processes. Experience in the banking/credit card industry. Experience with various payment methods and treasury systems. Strong agile experience preferably in product management. Demonstrated ability to manage complex initiatives and projects in a matrixed, high‑speed, and quickly changing business environment. Ability to develop strong working relationships, influence others and build consensus across varying business needs. Demonstrated strong quality/process improvement experience with relevant examples that improved business performance and customer experience. Advanced problem‑solving skills with the ability to develop innovative solutions in a fast‑changing, virtual environment. Ability to communicate moderate to complex ideas, issues and designs in clear, easy-to-understand ways. Ability to synthesize disparate and/or complicated requirements into cohesive product features. High energy, self‑motivated, with strong communication skills (verbal and written). Salary and Benefits Salary range: 110,000.00 - 185,000.00 USD annually. Eligible for an annual bonus based on individual and company performance. Salaries are adjusted according to market in CA, NY Metro and Seattle. Work Style Flexibility is offered: work from home near one of our Hubs or in one of our offices. You will be required to commute to your nearest Hub for in‑person engagement activities such as regular business or team meetings, training and culture events. Legal Statements All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future. #J-18808-Ljbffr Synchrony