Director of Revenue Cycle

Base Pay Range

$35.00/hr - $41.00/hr

Job Description

Insight Global is hiring for a Office Manager for one of our healthcare clinics in Charlottesville, VA. As a full-time manager, you will be expected to work Monday-Friday (8:00AM-5PM). The Office Manager plays a critical role in driving patient engagement, managing administrative workflows, and supporting the clinic’s business objectives. This role requires strong organizational skills, a customer‑first mindset, and a deep understanding of healthcare billing and scheduling practices.

Responsibilities

• Fill the monthly schedule with up to 44 FNA (First Needs Assessment) appointments and additional support visits
• Engage patients through phone calls, letters, emails, and community outreach
• Coordinate referrals from Infina, primary care physicians, and other sources
• Answer inbound calls and assist with new patient consultations
• Track and report KPI’s like billed services, collections & profitability, lost opportunities, and marketing expenses, etc.
• Support daily closing reports and monitor metrics like HAEs, third‑party referrals, and closure rates
• Order and maintain demo, stock, and patient hearing aid inventory
• Maintain cleanliness and functionality of the clinic
• Ensure signage, refreshments, and furniture are well‑kept and welcoming
• Request resources and support from the Business Director as needed

Performance Goals

• Minimum of 22 billed devices and associated services per provider per month
• Target productivity of 40 devices per provider per month

Requirements

• Experience in a supervisory or managerial role - strong leadership skills
• Understanding and comfortability with business acumen – being able to drive a business and overall operations of a facility
• Excellent communication and organizational skills
• Ability to work independently and also drive a functional team to perform daily tasks
• Proficiency in tracking financial metrics and managing patient outreach

Seniority Level

Associate

Employment Type

Full‑time

Job Function

• Business Development

Industries

Health and Human Services

Benefits

• Medical insurance
• Vision insurance
• 401(k)