Financial Services Representative

About World Finance World Finance is a financial institution focused on personal loans and tax preparation services. Based in Greenville, SC, it operates 1,200 branches across 16 states and serves over one million customers annually. Position Overview We are seeking a Financial Services Representative to act as the front‑line representative for World Finance, delivering excellent customer service while supporting Branch Managers in daily operations and growth initiatives. Responsibilities Guide customers toward upward credit mobility through sound financial choices. Provide top‑tier customer service, addressing questions, concerns, and product inquiries. Process and prepare loan applications and documents, including execution of loan closings on renewal loans. Take and process payments, balance the assigned cash drawer daily, and prepare the daily branch bank deposit. Transport money (operating cash, interim deposits, daily deposits) to and from the bank as instructed. Maintain strong customer relationships and build community within the branch. Call approved and unmade applications to close loans daily. Help build tax clientele and provide tax services. Send complete and accurate credit denial letters within 30 days from the application date. Pay branch expenses as instructed by the Branch Manager. Qualifications Basic computer skills. Valid driver’s license and reliable transportation for transporting bank deposits and other responsibilities. Self‑confidence, strong organizational skills, compassion, and a willingness to seek quality‑driven solutions. Team‑player attitude; willing to pitch in and accept help from colleagues. Experience with customer service in a financial or related environment is preferred. Benefits and Career Growth Hourly pay: $15 – $17. Health, dental, vision, and life insurance available to full‑time team members after 30 days. Paid holidays, vacation time, and a 401(k) plan with company match. Opportunity to advance: 80% of Financial Services Representatives are promoted to management within the company. Paid volunteer hours each year. Recognition as a Top Workplace in the USA. Physical Demands and Working Conditions Frequently stationary with regular movement throughout the office; occasional climbing, kneeling, bending, twisting, and reaching. Occasionally lifts up to 5 lbs.; may exert up to 30 lbs. of force (e.g., opening file drawers). Regular use of vision, hearing, fine motor skills, and verbal/written communication. Fast‑paced, high‑demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration. Occasional local travel; may include extended hours, evenings, or weekends. Standard indoor office setting with shared workspace, typical noise, lighting, and temperature. Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically. Regular, reliable attendance and punctuality are essential. Equal Employment Opportunity World Finance is an equal opportunity employer. We provide reasonable accommodations for qualified individuals with disabilities. We do not discriminate based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, or other characteristics protected by federal, state, or local law. #J-18808-Ljbffr WAC-IL World Finance Corporation of Illinois