Peer Review Customer Service Representative

Job Summary
The Customer Service Representative is responsible for receipt of new cases and ensuring proper system drafting and setup. The CSR also is responsible for taking direction and facilitating the case assignment/scheduling process.

Company Culture & Expectations
Dane Streets success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.

Qualifications & Experience

Associates Degree is preferred.

Business experience in a healthcare and/or insurance setting is preferred.

Exceptional communication skills with a clear understanding of company business lines.

Ability to apply critical thinking, manage time efficiently and meet specific deadlines.

Computer literacy and typing skills are essential.

Work Conditions & Physical Demands

Any lifting, bending, traveling, etc. required to do the job duties listed above.

Long periods of sitting and computer work.

Work From Home Technical Requirements

Supply and support own internet services.

Maintaining an uninterrupted internet connection is a requirement of all work from home positions.

Benefits
Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well‑being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short‑term disability, and long‑term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401(k) plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace.

About Dane Street
A fast‑paced, Inc. 500 Company with a high‑performance culture is seeking insightful forward‑thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers Compensation, Disability, Auto, and Group Health Carriers, Third‑Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.

Other Details
This job description is subject to change at any time.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industry

IT Services and IT Consulting

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