Desk Attendant (Part-Time 3rd Shift)

Desk Attendant

The Desk Attendant delivers exceptional customer service to residents, guests, and vendors by responding promptly and professionally to inquiries, concerns, and service requests. Ensures timely and efficient resolution of issues while maintaining a courteous and service-oriented demeanor. Effectively communicates daily activities, incidents, and resident concerns to the Desk Attendant Supervisor to support smooth property operations.

The weekly shift hours are Friday and Saturday 11:00 pm-7:00 am.

Your Responsibilities:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Accountability for servicing customers with a focus on the values of FirstService Residential: Do Whats Right, Own It, Improve It, Aim High, Build Great Relationships, and Be Genuinely Helpful
• Must maintain regular and punctual attendance to required shifts, meetings, trainings and related employment engagements to support position responsibilities and duties. Any alterations to required schedule must be reviewed and approved, in advance by your supervisor.

Functions and Responsibilities of Building Attendant:

• While on duty must be in Company approved attire, follow the Company dress code policy, and identification badges and name plate must always be displayed.
• Maintain a consistent and professional presence at the front desk, serving as the primary point of contact. Deliver exceptional customer service to residents, guests, vendors, and contractors.
• Respond promptly to resident inquiries, concerns and handle/resolve any issues in a timely and efficient manner.
• Maintain a calm and pleasant personality in all types of situations and create great customer service outcomes. Interacts with residents, guests and fellow team members with tact and courtesy.
• Record amenities reservations and maintain accurate records.
• Adhere to prescribed standard operation procedures covering all aspects of residential operations.
• Sort and Label Packages. Monitor package room.
• Log all relevant information/events that happen during your shift.
• Monitor security cameras, watch for any rule violations, and file appropriate reports
• Assess all situations accordingly and contact the on-call managers for emergencies, as necessary.
• Be knowledgeable of all the Rules and Regulations and take appropriate action if any deviations are observed.
• Read all previous logs and memos and stay informed of events happening at the property
• Communicate any important issues to the Desk Attendant Supervisor
• Manage any special projects assigned by the Desk Attendant Supervisor
• Other duties may be assigned as necessary to provide seamless and excellent experience for our internal and external clients.
• Follow safety procedures and maintain a safe work environment.

Additional Duties & Responsibilities:

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned

Skills & Qualifications:

• High School diploma
• Associate or bachelors degree (Preferred)
• Background in service industry or customer service field
• Excel, Outlook, and Word experience
• Knowledge of customer service principles and practices
• Customer service focused and understands the value of a smile
• Outgoing and confident personality with consistent professional demeanor, able to manage varying personalities
• Collaborative attitude and team player but also must have the ability to work independently
• Exceptional interpersonal skills
• Computer literacy with knowledge of office software
• Exceptional phone etiquette
• Knowledge of basic administrative duties and organization skills
• Ability to multi-task and prioritize duties
• Exceptional communication skills verbal and written
• Attention to detail and accuracy
• Highly organized and detail-oriented
• Problem solving skills
• Able to take direction
• Reliable, punctual, and discreet

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Sitting at a desk for extended periods of time
• Working at a computer throughout the day (keyboard and mouse use)
• Walking around the property. Ability to navigate the property quickly and easily as required to meet the job functions.
• Ability to lift to 30 pounds
• Bending down
• Perform occasional light cleaning tasks.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours may occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Compensation: $19 - $20 an hour