Community Assistant

Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long‑term careers and connections. As we grow as a company, our goal is that you will grow in your career. NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work. We value our employees by offering a competitive benefit package including: Commission and bonus opportunities Paid vacation and sick leave 11 Paid holidays Paid maternity & parental bonding leave Short & long term disability Medical/Dental/Vision/Life Insurance 401(k) Match Training, certification, & growth opportunities Employee referral & recognition programs Since its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full‑service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide. For additional information, please visit Join the NRP Group as a Community Assistant at our Austin, TX community, The Beckett. Under the direction of the Community Manager, the Community Assistant is responsible for ensuring excellent customer service in the daily management of the community, coordinating all aspects of property operations, and working in the capacity of the Community Manager in his or her absence. The Community Assistant role has a strong emphasis on managing administrative aspects of the community while working to establish a quality living environment for residents. Essential Functions Statement(s) Financial/Administrative Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent. Marketing Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, showing apartments, and ensuring all move‑in paperwork is accurately prepared. Manage renewals and active leases, tracking expirations, preparing expiration letters and drafting renewal leases. Maintain ongoing, in‑depth knowledge of the associated market to give a competitive edge, perform monthly market studies and physically shop competition bi‑monthly. Assist in monitoring compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property‑specific guidelines in occupancy standards. Review and analyze weekly traffic reports and numbers, assist with weekly marketing meetings. Monitor direction of rental activity and all onsite sales, marketing outreach, and advertising plans. Customer Service Assist in planning and preparation of resident events. Complete a daily inspection of the property and market‑ready units. Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb‑appeal standards are met. Provide excellent customer service and display a courteous and professional attitude toward all customers. Maintain availability or coverage for emergencies, on‑call duties, resident functions, and weekends. Advise Community Manager of conditions of the community affecting resident safety and dissatisfaction to preserve the asset. Be available for emergencies, on‑call duties, resident and community‑affiliated functions, and weekends. Team Development Assist Community Manager in recruiting and selecting team members, understanding and adhering to the hiring policies, procedures, and core values. Assist Community Manager in evaluating and supervising team members. May occasionally be required to assist at other properties. Run errands to support the property as necessary. Perform other duties as required. SKILLS & ABILITIES Education: High school diploma or equivalent, college preferred, Tax Credit Specialist (TCS) accreditation or any other LIHTC designations preferred. Experience: One‑year property management experience or 4‑year degree in a related field; working knowledge of applicable Landlord‑Tenant Laws, Fair Housing Regulations, IRS Section 42 – LIHTC Program and other laws as they relate to property‑specific guidelines and occupancy standards. Technical Skills: Proficient computer skills including the Microsoft Office Suite, Yardi experience preferred. Other Requirements: Valid Driver’s License and reliable transportation. The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances. #J-18808-Ljbffr