Funeral Director- Cremation Society of Toledo

Job Description

Job Description

As part of Landmark Funeral Group, this position supports our operating partner,  Cremation Society of Toledo , where this role will be based and contribute day-to-day. 

Every role at  Cremation Society of Toledo supports our mission of serving families with excellence. Our team members understand that the details matter — from the way we communicate with a family to the way we coordinate each step of the cremation and service process. We value compassion, professionalism, reliability, and a calm presence. 

• Monday–Friday schedule, typically 8:30 AM – 4:30 PM
• No embalming responsibilities
• Limited after-hours obligations with a shared on-call rotation focused on dispatch coordination
• No transfer duties or removals required
• Meaningful work supporting families during important moments
• Collaborative, supportive team environment
• Stable, growing organization with a strong reputation in Northwest Ohio
• Opportunity to focus on family care and arrangement services rather than traditional funeral home operational demands

Role Overview 
We are seeking a compassionate, professional, and detail-oriented Funeral Director to join the Cremation Society of Toledo team. 

The Funeral Director plays an essential part in guiding families through the arrangement process, coordinating cremation and funeral services, maintaining required documentation and compliance standards, and ensuring every family receives dignified and compassionate care. 

What You’ll Do  

Family Care & Arrangements 

• Meet with families to arrange cremation and funeral services with compassion, professionalism, and attention to detail.  
• Guide families through service options, merchandise selections, obituary preparation, and required documentation.  
• Provide clear, supportive communication to families throughout the arrangement and cremation process.  
• Respond to incoming calls, electronic inquiries, and in-person requests in a timely and professional manner.  
• Support families during emotionally sensitive situations while maintaining dignity, patience, and respect.  

Cremation & Service Coordination

• Coordinate all aspects of the cremation process from first call through final disposition.  
• Communicate with hospitals, hospices, nursing facilities, coroners, cemeteries, clergy, and other third parties as needed.
• Schedule and coordinate services, transfers, authorizations, permits, and related logistics.  
• Ensure all cremation-related documentation is accurate, complete, and processed in accordance with company standards and applicable regulations.
• Maintain strict identification, chain-of-custody, and authorization procedures throughout all stages of care.  

Compliance, Documentation & Operational Support 

• Maintain accurate records, forms, case files, and digital documentation in accordance with company policies and legal requirements.
• Follow applicable federal, state, and local laws, regulations, and licensing requirements related to funeral service and cremation.
• Support internal processes related to case management, documentation, scheduling, and family follow-up.
• Participate in on-call rotations as scheduled.
• Maintain a professional appearance and demeanor while representing the organization.  

Team Collaboration & Culture

• Support a team-oriented environment by assisting coworkers and contributing to daily operational needs.
• Communicate effectively with leadership, team members, families, vendors, and external partners.
• Demonstrate reliability, accountability, and a willingness to support families and colleagues as needs arise.
• Uphold Landmark’s standards for professionalism, compassion, dignity, and service excellence. 

What You’ll Bring 

• Licensed Funeral Director and Embalmer in the State of Ohio, or ability to obtain reciprocity if licensed in another state. 
• Prior experience in funeral service, cremation arrangements, or related family care preferred. 
• Strong interpersonal, verbal, and written communication skills.  
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.  
• Comfort working with technology, online arrangement platforms, digital documentation systems, and case management tools.  
• Ability to work independently while also functioning as part of a collaborative team.  
• Professional appearance, demeanor, and sound judgment.  
• Valid driver’s license with an acceptable driving record.  
• Ability to participate in on-call rotations and work a flexible schedule as needed. 

• 401(k) with 5% company match
• Medical, dental, and vision insurance
• Generous PTO
• Employee discounts

Landmark is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.

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