Salesforce Technical Architect

Job Description

Perficient is looking for a Technical Architect who can own the end-to-end technical solution across Sales Cloud, Service Cloud, and Experience Cloud (Revenue Cloud experience is a bonus), and who is comfortable integrating third-party systems into the Salesforce ecosystem. This is a hands-on architecture role for someone who has designed and delivered multi-cloud Salesforce solutions, not just a single cloud, and who is ready to lead client engagements as the senior-most technical voice in the room.


Join Kelley Austin, a high-growth Salesforce consultancy now part of Perficient. You'll get the best of both worlds: the energy and impact of a boutique team with a booming practice, backed by the scale, clients, and career pathways of a global digital consultancy. We have an opportunity for a Salesforce Technical Architect. This role can be located anywhere in the United States but our preference is for candidates living near a Perficient office. The role could require up to 25% travel annually.


Perficient is the global AI-first consultancy. Our team of strategists, designers, technologists, and engineers partners with the world's most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a company where bold ideas and brilliant minds converge to redefine what's possible - while building a career filled with growth, balance, and purpose.

Our Salesforce + MuleSoft team helps global brands create connected, data-driven experiences that drive enterprise-wide transformation. As a Salesforce Partner and trusted MuleSoft advisor, we deliver strategic guidance, industry accelerators, and AI-powered solutions across healthcare, financial services, manufacturing, and more-unlocking the full potential of the Salesforce ecosystem.

Job Overview:

The Salesforce Technical Architect serves as the strategic technology leader responsible for designing, guiding, and delivering scalable, multi-cloud Salesforce solutions that drive business transformation. In this role, you will own the end-to-end architecture across Sales Cloud, Service Cloud, Experience Cloud, and integrated third-party platforms, ensuring alignment with business objectives, technical best practices, and long-term scalability. You will partner closely with clients and internal stakeholders to define solution strategies, develop technical design documentation, create data models and ERDs, and support project scoping efforts for new and existing engagements. Acting as a trusted advisor, you will proactively guide customers through the Salesforce ecosystem, providing expert recommendations, addressing complex challenges, and leading critical technical discussions. As the senior technical authority, you will ensure delivery excellence by identifying and mitigating risks, maintaining implementation compliance, and overseeing solution quality. Additionally, you will mentor architects and development teams, contribute to sales pursuits and proof-of-concept initiatives, stay current on emerging technologies and Salesforce innovations, and remain hands-on in solution delivery by supporting key declarative and programmatic development activities throughout the project lifecycle.

Responsibilities

The pillars of being a successful Technical Architect at Perficient are:

• Own the overall solution design across Sales Cloud, Service Cloud, Experience Cloud, and third-party integrations - including the data model, architecture, and identifying and mitigating risks early and often.
• Work with the Sales team to accurately scope new projects for new and existing customers, creating technical design documents, ERDs, and other illustrations to drive conversations, and building POCs when needed.
• Build deep relationships with customers, knowing their business better than they do, and leading them as a "sherpa" or "trusted advisor" through the Salesforce ecosystem. Speak first: bring your opinions and recommendations before being asked, and drive the conversation rather than waiting to be led. Comfortable having hard conversations when necessary.
• Be the technology expert in the room, deploying best practices and staying current so you can lead by example.
• Own project success by QA'ing consultants' user stories, guiding their approach, and supporting their growth.
• Spend roughly 10-20% of your time hands-on in the system via declarative or programmatic Build phase items.

Qualifications

Required Technical and Professional Expertise

• 4+ years of consulting experience within the Salesforce ecosystem.
• Experience working as part of and leading a project team.
• Sales Cloud Consultant and Service Cloud Consultant certifications required.
• Integration Architect and Identity & Access Architect certifications preferred.
• MuleSoft Architect certifications a plus
• Experience delivering Experiences/Communities on the Experience Cloud platform and Service Cloud experience are both a plus.

Who We're Looking For

Technical depth gets you in the door. Beyond that, we're hiring for three qualities together, not any one in isolation: humble, hungry, and smart.

• Humble - a team player first. You teach as readily as you learn, and you don't need to be the smartest person in the room to add value.
• Hungry - genuinely curious and self-driven. You take on a new certification or course because you enjoy it, not because it's assigned, and you dig into unfamiliar problems until you've figured them out.
• Smart - people-smart. You read a room, enjoy talking with customers, and can hold your own in front of a client audience. You don't wait to be asked: you speak up first, offer your take, and drive the conversation forward.
• Excited about AI - you're already using AI tools to work faster and deliver better outcomes, and you want to keep pushing on that. This is where our SF+ practice is headed, so it's a practical, non-negotiable skill, not a nice-to-have.

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $135,000 to $165,000. Please note that the salary range posted reflects the base salary only and does not include benefits or any variable compensation programs. Information regarding the benefits available for this position are in our benefits overview.


Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.


Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.


Applications will be accepted until the position is filled or the posting is removed.


#LI-LM1 #LI-Salesforce


Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.

About Us

Perficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world's most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com.