Subject Matter Expert - Atlassian Data Center Applications [Remote]

Responsibilities & Qualifications

Position Overview:

As a Senior Subject Matter Expert on the Applications Team, you will serve as the lead authority on enterprise collaboration tools, providing strategic guidance, advanced configuration, and technical expertise for Atlassian Data Center applications (Jira Software, JSM, Confluence, Bitbucket, Bamboo, Crowd), IBM DOORS, and other critical COTS platforms. You will drive the standardization, integration, and automation of tool usage across the enterprise, ensuring alignment with organizational workflows, accessibility standards, and security requirements. Working within an Agile/SAFe environment, you will also support plugin development, performance optimization, and user training to enhance tool adoption and efficiency.

Required Skills and Experience

• Active Secret Clearance
• 10+ years of experience in enterprise application configuration, systems integration, or collaboration platform support, with emphasis on Atlassian products. 
• Excellent verbal and written communication skills, with experience leading user training and stakeholder engagement.
• Lead the configuration, extension, and enterprise integration of Atlassian Data Center applications, including Jira Software, Jira Service Management (JSM), Confluence, Bitbucket, Bamboo, and Crowd.

Preferred Skills and Experience

• Design standardized workflows, permission schemes, issue types, and automations that promote consistency and traceability across enterprise projects.
• Implement and maintain advanced plugin functionality, ensuring compatibility and enhanced performance across COTS tools.
• Develop and execute scripts (Groovy, Python, etc.) to automate workflows, reports, and administrative functions across Jira and Confluence.
• Support JSM backend configurations, including Assets Query Language (AQL) for asset management, and enforce enterprise usage models.
• Utilize JIRA Query Language (JQL) and scripting tools to create custom dashboards, reports, and workflow optimizations.
• Conduct Section 508 compliance testing for new features, plugin updates, and core applications to ensure accessibility compliance.
• Interface with REST APIs and Atlassian APIs to integrate COTS platforms with other enterprise systems and enhance tool functionality.
• Provide database-level support for PostgreSQL, including direct queries and updates to Atlassian application databases for troubleshooting and maintenance.
• Produce and maintain technical documentation, including FISMA/ATO materials and end-user guides, ensuring clarity and compliance.
• Deliver training sessions and support initiatives to enhance user proficiency, enforce enterprise standards, and increase adoption of COTS tools.
• Collaborate with systems engineers, DevOps staff, and product owners to ensure cohesive integration and performance of CTP applications.
• Support tool upgrades, release coordination, and post-upgrade testing to minimize downtime and ensure system stability.

Overview

We are seeking a Subject Matter Expert - Atlassian Data Center applications to join our team. 

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

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The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Remote
• Remote or In-Person: 100% remote/nationwide (with one initial visit to Clarksburg, WV – travel reimbursed)
• Type of environment: Office 
• Noise level: Medium
• Work schedule: Schedule is an 8-hour day shift Monday – Friday.
  • Core work hours are 9:00 a.m. through 4:00 p.m. ET.
  • 8-hour shift hours for the team as a whole can be staggered between the hours of 6:00 a.m. and 6:00 p.m. ET.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

• Active Secret Clearance Required
• US Citizen

WAGE INFORMATION

Target salary range: $115,000.00 - $135,000.00. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. 

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements. 

EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact View email address on ev.careers for assistance. 

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