Lead Customer Service Representative

Role Overview Argonne National Laboratory invites applications for a dynamic leader to help shape the future of energy storage for AI and data center applications. The Energy Storage Program Lead for AI and Data Centers will develop and execute a growth strategy for a multi‑million‑dollar R&D program focused on advancing stationary energy storage solutions. This program will address the rapidly increasing energy demands of data centers, tackle associated grid challenges, and leverage advances in artificial intelligence, machine learning, robotic laboratories, and digital twins to accelerate battery research, manufacturing, and deployment. The Program Lead will serve as a key connector between battery scientists and technologists and AI and data center practitioners, translating real‑world operational needs into high‑impact R&D objectives. Responsibilities Develop and execute the growth strategy for the stationary energy storage R&D program. Translate operational needs into high‑impact R&D objectives and research priorities. Build and lead a world‑class R&D program that meets the evolving energy demands of data centers and the broader electric grid sector. Cultivate strategic partnerships with battery companies, data center providers, hyperscalers, system integrators, distributed energy resource solution providers, utilities, and government organizations to secure funding and expand program impact. Collaborate with the Stationary Storage Lead and business development team to secure resources and secure funding. Qualifications Ph.D. in Materials Science, Chemical Engineering, Chemistry, Mechanical Engineering, or a related field. Background in developing battery systems for stationary storage applications, including understanding the role of energy storage on the grid, integration considerations, and economic factors. Knowledge of the growing fields of AI/ML and robotic laboratories. Demonstrated skills in program development, strategic direction, and execution. Experience building and maintaining effective relationships with a diverse set of sponsors, influencing program direction, and pursuing funding opportunities. Strong oral and written communication skills, along with the ability to build productive professional relationships. Experience working with utilities, system integrators, distributed energy resource companies, and related stakeholders. Proven track record of leading R&D teams in developing technology solutions and building research programs, including concept development, securing funding, and delivering outcomes. Ability to learn Argonne’s organizational structure and funding landscape, and Laboratory and DOE policies and procedures. Demonstrated commitment to Argonne’s core values of impact, safety, respect, integrity, and teamwork. Applicable experience: Bachelors and 12+ years; Masters and 7+ years; PhD and 6+ years; or equivalent. Compensation Annual salary range: $138,000 – $253,890. Pay will be determined based on qualifications and program responsibilities. Equal Employment Opportunity As an equal employment opportunity employer, Argonne National Laboratory is committed to a safe and welcoming workplace that fosters collaborative scientific discovery and innovation. All qualified applicants will be considered for employment without regard to any characteristic protected by law. #J-18808-Ljbffr Argonne National Laboratory