Front Desk Associate

AC Marriott - Front Office Associate About AC Hotel by Marriott AC Hotels blend modern design with thoughtful service to create a refined and comfortable guest experience. At our Chesterfield location, we are committed to delivering consistent quality, a strong team culture, and a workplace where employees feel valued and supported. Your Impact • Deliver a refined, modern, and thoughtfully curated guest experience aligned with AC Marriott’s philosophy of purposeful service • Create seamless, efficient, and elevated arrival and departure experiences • Anticipate guest needs and provide intuitive, personalized service • Serve as a key point of contact while maintaining a polished and professional presence Your Responsibilities Guest Experience and Front Desk Operations • Process check-ins and check-outs including verifying identification, securing payment, and issuing room keys • Maintain accurate guest accounts and reservations • Provide clear, concise information about the hotel and local area • Anticipate guest needs and follow through on requests • Maintain a clean, organized, and visually aligned front desk area Financial Responsibilities • Process all payment types accurately • Balance and reconcile transactions and reports Collaboration and Communication • Coordinate with housekeeping and engineering to support guest needs • Communicate professionally with guests and team members Service Recovery • Address guest concerns with urgency and professionalism • Escalate issues when appropriate Standards and Compliance • Follow company policies, procedures, and safety standards • Uphold AC Marriott brand presentation and service expectations Your Skills/Experience • 1 year of hospitality or customer service experience preferred • Experience in a fast paced service environment required Technical Skills • Familiarity with property management systems preferred • Basic computer and POS proficiency Core Competencies • Strong communication and interpersonal skills • Attention to detail and accuracy • Ability to multitask and remain composed • Problem solving ability Brand Alignment • Ability to deliver a refined, European inspired guest experience • Maintains a polished and professional demeanor Physical Requirements • Ability to stand for extended periods • Ability to lift up to 10 pounds About Prime Hospitality Group Prime Hospitality Group started with five Ruth’s Chris Steak House restaurants and swiftly grew to twelve locations, becoming the largest franchise group of the global brand. PHG has also expanded to additional food and beverage concepts including Brasserie 23, The Exchange and Un Deux Trois Café. As we continue to expand our restaurant portfolio, as a franchisee for Marriott and Hilton, PHG has emerged into the hotel hospitality space, developing a full portfolio of hospitality forward brands. As a committed employer, we seek dedicated Team Members and empower them to achieve their goals. With passion and values to guide our Team, we work tirelessly to provide unparalleled hospitality and outstanding experiences. Award-winning Culture At PHG we are proud of our agile and committed culture, which has led PHG to be selected as one of the “Great Places to Work” in Indiana in 2024. We are honored to have been ranked, and we know that it is our collective dedication that makes PHG an exceptional place to work. Core Values Demand for Excellence Passion for Hospitality Desire to Win Unwavering Commitment Hunger to Grow Our Perks and Benefits PHG is committed to continually enhancing the employee experience by actively seeking new perks and benefits. For the most up-to-date offerings visit primehg.com. Work Authorization Requirements Authorized to work in the United States of America. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The above requirements outline management’s assignment. PHG is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Our policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. PHG makes hiring decisions based solely on qualifications, merit, and business needs at the time. In the heart of Chesterfield, MO (St. Louis), the AC Hotel Chesterfield by Marriott offers a European-style stay and graceful designs in the comfort of the Midwest. Prime Hospitality Group is proud to operate the hotel’s food and beverage program, featuring the AC Kitchen and AC Lounge, which offer European-inspired breakfast, a range of small plates, and a full cocktail menu. 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