Customer Advocate III

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We are one of the largest manufacturers of paperboard and paper‑based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we have over 25,000 employees working in more than 130 locations worldwide and are committed to environmental responsibility, workplace diversity, and rewarding employees with competitive compensation and benefits. Mission / Summary This position is responsible for proactively managing customer accounts through the utilization of the supply chain process, technologies, and tools, and for supporting tactical and strategic decisions regarding those accounts on a daily basis. The Customer Advocate balances customer needs with business objectives, develops and maintains relationships with customers, sales, supply chain, and manufacturing teams, and resolves inquiries with a high degree of urgency and accuracy. The role requires strong teamwork, professional interaction with internal and external customers, and an understanding of the critical balance between business goals and customer expectations. Position Responsibilities Provide accurate and continual communications to internal and external customers on any aspect of order fulfillment. Order and inventory management based on forecast and other modeling. Manage on‑time and in‑full shipments. Project management for external customers, including developing new business with existing customers. Participate in cost‑savings and business improvement initiatives to deploy continuous improvement. Develop strong relationships with internal and external customer contacts. Liaison between GPI and our customers on all aspects of account management. Use local ERP system transactions and processes as required for assigned customer‑related reporting, SharePoint, and order management tools to meet customer needs. Perform any other duties as assigned. Required Skills Demonstrates consistent alignment with core values. Effective written and verbal communication across all levels of the organization. Strong interpersonal skills with a collaborative, team‑oriented approach. Excellent time management, organization, and ability to prioritize in a fast‑paced environment. Strong analytical and problem‑solving skills with a proactive, critical‑thinking mindset. High attention to detail and data accuracy. Customer‑focused with a sense of accountability, responsiveness, and composure. Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook). Experience with SAP, QAD, or similar systems is a plus. Background / Experience Three (3) or more years of experience supporting customer accounts, order management, order fulfillment, or similar operations, with a demonstrated track record of success. Prior successful customer service experience in environments that support both internal and external customers, with a strong focus on service and results. Basic knowledge of a global supply chain (demand planning, supply planning, warehouse and transportation, manufacturing). Manufacturing or packaging industry experience preferred. Education / Knowledge Associate’s degree or higher preferred, or an equivalent combination of education and experience. Pay Range $59,000.00 - $73,700.00 Equal Opportunity Statement Graphic Packaging is an equal‑opportunity employer and abides by all applicable federal, state, provincial, and local laws with respect to the recruitment and hiring process. We are committed to an inclusive, barrier‑free recruitment and hiring process free from discrimination or harassment based upon race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Should you require an accommodation for a disability, please contact your Human Resources representative or email View email address on click.appcast.io. #J-18808-Ljbffr