Sales Supervisor, Temporary Full Time - La Jolla, UTC

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. Sales Supervisor:
No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability, we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Sales Supervisor will help lead and execute all efforts required to achieve individual store goals.
Reporting to the Store Manager, essential responsibilities include but are not limited to:
Consistently meet and exceed sales goals
Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships
Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
Contribute to a technology led in-store experience for customers that both surprises and delights them
Maintain extraordinary customer experience feedback scores on service evaluation through NPS.
Act as brand ambassador - embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation
Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory. Track metrics for BOH fulfillment, mis-pulls, cycle counts & overall inventory accuracy. Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership
Support merchandising presentation strategy and concept standards, lead and train staff as needed
Provide real-time and weekly feedback on sales, product and allocation to in store leadership based on sell through and customer feedback
Uphold and lead by example with all policies and procedures
Display a dedicated approach to motivate and support sales associates
Onboard new hires while providing in the moment coaching to improve performance of existing associates
Contribute and lead through training and customer experience programs
Maintain and manage a professional, healthy, and productive work environment alongside team in store
Minimum of 3 years Retail Experience required.
Experience working with a sales or retail organization and/or operationally intensive business.
The wage for this full-time position is $22-$28 per hour.
Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)
Health, vision, and dental insurance for eligible employees
Paid vacation, sick, holidays & volunteer time-off for eligible employees
Mission based company + casual and entrepreneurial work environment
We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.
If you require accommodations during the application or interview process, please let us know. We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. If this role doesn’t totally excite you, consider applying to our general application.