Guest Service Supervisor
Hersha Hospitality Management
Guest Service Supervisor
Supervise front desk staff ensuring brand/hotel guest and sustainability standards are met.
Potential Career Path
Front Desk Manager – Assistant General Manager or Sales Manager – General Manager or Director of Sales
Essential Job Functions
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Supervise front office associates to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
- Review trip advisor reports and respond to guest issues and concerns.
- Adhere to corporate or departmental policies, procedures, and service standards in conjunction with management.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Develop work schedules according to budgets and workloads.
- Monitor inventory levels and requisition or purchase supplies as needed.
- Follow sustainability guidelines and practices related to HHM's EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Cross-train in all areas at the front office to assist guests.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent preferred.
- 2 years previous front desk experience required.
- Previous supervisory responsibility preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25-50 pounds, bending and reaching; climb or balance; stoop, kneel, or crouch.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Source: HHM Hotels
Vacancy posted 2 days ago
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