Manager, Client Services

Job Description Summary At The Coca‑Cola Company, we are fueled by a commitment to refreshing the world and making a difference through operational excellence and customer‑first solutions. As a global leader with an iconic portfolio, we strive to simplify processes, leverage technology, and create seamless experiences for our partners and customers. In the Manager, Client Services role within our Sales Support team, you will play an integral part in coordinating large‑scale projects that enhance collaboration between Sales, Operations, and customer teams. This position is designed for a leader who excels at building partnerships, driving process improvements, and empowering teams with tools and insights. By joining us, you'll help deliver strategies that connect operational efficiency with superior customer service – shaping the way Coca‑Cola delivers value across North America. What You’ll Do for Us Lead a team of Project Managers, ensuring alignment to key Sales Support objectives while fostering performance coaching and development. Act as a central coordination point for Sales, Operations, and customer stakeholders, ensuring project execution that meets quality, speed, and service expectations. Monitor performance metrics using platforms such as Thirsty, Power BI, and Quickbase, applying data‑driven insights to continuously enhance outcomes. Design and implement onboarding, training, and skill‑building initiatives that enable team capability growth and operational effectiveness. Advance process optimization and automation projects that reduce cost‑to‑serve and streamline workflows across the Sales Support function. Manage resource planning, capacity allocation, and budget oversight to ensure teams are equipped to meet business requirements. Build and maintain collaborative relationships across organizational groups, contributing to strategies that provide meaningful support for FSOP customers and internal partners. Apply critical thinking to prioritize initiatives and ensure organizational objectives are translated into actionable improvements. Track operational goals, analyze trends, and leverage dashboards to maintain accountability for team and business performance metrics. Support the execution of Sales Support priorities designed to simplify operations, automate transactions, and invest in workforce development. Requirements & Qualifications Undergraduate degree in Business Administration, Communications, Logistics, Supply Chain, or comparable practical experience. 3+ years of customer‑facing experience with strong service orientation and operational knowledge. 1+ year of experience in people leadership, preferably managing virtual or frontline teams. Demonstrated ability to build relationships and influence across Sales, Operations, and cross‑functional areas. Strong analytical and problem‑solving skills; ability to interpret data dashboards and drive performance improvement decisions. Knowledge of FSOP sales processes, equipment supply chain, vending operations, and order management systems and tools. Competence in digital applications and analytics platforms including Power BI and workflow management tools. Familiarity with project management methodologies and their practical application in operational settings. Enterprise‑minded approach oriented toward collaboration, agility, and shared organizational priorities. Clear communication skills that enable integration and partnership across diverse internal stakeholders. What We’ll Do for You Provide opportunities to influence operational transformation and deliver initiatives that enhance customer connections and drive efficiency. Equip you with advanced tools and resources to expand capability in automation, process improvement, and data analytics. Enable your contributions to strategies that directly impact business performance and customer satisfaction throughout North America. Offer a collaborative environment that supports professional development and leadership growth within the Sales Support discipline. Skills Automation Capacity Planning Client Service Excellence Critical Thinking Cross‑Functional Collaboration Data Analysis Reporting Digital Workflows Microsoft Dynamics 365 Power Business Intelligence (BI) Performance Monitoring Proactive Problem Solving Problem‑Solving Strategies Process Improvements Project Management Framework Project Management Plan Project Management Principles Project Management Standards Project Management Techniques Project Management Tools Resource Optimization Strategic Execution The Coca‑Cola Company will not offer sponsorship for employment status (including, but not limited to, H1‑B visa status and other employment‑based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full‑time basis and must not require The Coca‑Cola Company’s sponsorship to continue to work legally in the United States. #J-18808-Ljbffr