Senior Manager, Programming

Job Title: Senior Manager, Programming Department: Programming Reports to: Director, Programming Status: Full-Time, Exempt Work Location: Fully Onsite | The Smith Center for the Performing Arts Summary Of Duties And Responsibilities Reporting to the Director, Programming, the Senior Manager, Programming is responsible for managing and coordinating key business and operational matters related to Programming while partnering closely with cross-functional departments throughout the organization. Key business responsibilities include artist/show offers, rider and show expenses, ticket audits, payments, settlements, and departmental budgeting. The Senior Manager, Programming collaborates with artist/show promoters and tour managers on settlement and related business matters before, during, and after performances, coordinating required follow-through with appropriate TSC departments. In addition to these business responsibilities, the Senior Manager, Programming plays a hands-on role in supporting the operational execution of performances and is present onsite before and during performances, as needed, to address business-related matters and provide management oversight. The role also provides direct supervision and oversight to the Artist Services Manager, helping to ensure the effective coordination of artist accommodations, transportation, hospitality, and other logistical needs. Essential Duties And Responsibilities With close consultation with the Chief of Staff and the Director, Programming, prepares the annual Programming budget and the associated programming details contained within. The Director, Programming will review and make necessary adjustments in partnership with the VP/COO to have a final sign-off before the final Programming Budget is submitted to Finance. Issues all TSC House Presentation and 4 Wall Engagements Contracts in Reynolds Hall, Myron’s, and Troesh Theater, including ensuring that a fully executed contract is received prior to the show date. Reviews and edits all outside contracts with the Chief of Staff for a final sign-off. All fully executed contracts are to be uploaded to Momentus Elite and physically stored in the show folders. Reviews and edits all riders with the Chief of Staff for final approval. Edited riders will be uploaded to Momentus Elite and physically filed in the corresponding show folders. Communicates and disseminates any unusual or critical rider information to the relevant show-related departments. Attends and is present onsite as needed (days, nights, weekends) for shows to address settlements and other business matters in addition to providing management oversight. As required, assists with the onsite coordination of backstage pre-show and post-show Meet & Greets with Programming, Artist Services, Marketing, and Development. Collaborates with the Artist Services Manager to ensure timely completion of all travel, lodging, and/or ground transportation arrangements as outlined in the proforma, while adhering to the established budget as closely as possible. Facilitates ongoing communication and coordination efforts with the Artist Services Manager to track progress on arrangements, offering support in overcoming challenges encountered in obtaining necessary information promptly. This includes proactively liaising with agents, if needed, to address and resolve any issues. Supports the Artist Services Manager during show-nights with various tasks and assignments as needed. Provides guarantee payments to Artists and/or Tour Management prior to, or during show(s). Prepares and compiles the preliminary and final show settlements including the box office final audits, deposits and/or pre-payments, all expense documentation, and any final amounts due to artists, shows, or promoters. Submits any necessary Artist/show-related payment invoices through the TSC intranet (typically 4 Wall deals). Partners with Finance on the accuracy of all post-show “Event Reports” to be uploaded into VenueOps. Collaborates with VP/COO and cross-functional departments and show-related budgeting, purchasing & capital expenditures pertaining to Programming, Stage Labor & Hospitality/Special Events. Attends any necessary, regularly scheduled TSC departmental and organizational meetings. Fosters a positive and collaborative working environment and nurtures team member morale. Maintains regular, reliable, and punctual attendance. Performs other duties as assigned in alignment with the scope and responsibilities of the role. Required Education And Experience Bachelor’s degree in Arts Administration, Theater Operations Management, Business Administration, or related field. Minimum of five (5) years of experience in programming, or theater production management. Proven track record of successfully managing complex projects and collaborating with artists, shows, promoters, and production teams. Experience in negotiating contracts, managing budgets, and overseeing financial settlements related to performances. Strong leadership skills with the ability to supervise and mentor team members effectively. Required Skills & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities necessary to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent communication and interpersonal skills, with the ability to collaborate across departments and with external stakeholders. Ability to cultivate and maintain productive working relationships with organization staff, community partners, vendors, promoters, and Tour Managers. Desire and ability to accept all levels of challenges, work as a team player, and assist when and where needed. Highly organized and superior attention to detail while coordinating and performing multiple tasks in a fast-paced environment. Ability to establish priorities, work independently, and proceed with objectives with minimal supervision. Ability to work effectively under pressure and meet deadlines. Flexibility to adapt to changing priorities and circumstances in a fast-paced and dynamic environment, while remaining focused on achieving organizational goals. Ability to deal with a range of styles and behaviors in a tactful, positive, and professional manner. Excellent interpersonal and conflict management skills. Ability to work with sensitive and confidential matters on a regular basis and maintain confidentiality. This position requires the ability to work a varied schedule, including evenings, weekends, holidays, and extended hours, as necessary to support performances, events, and operational needs. Must be over 21 years of age. Must be legally authorized to work in the United States. Technical Skills Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, and Teams. Strong working knowledge of Excel, including the ability to create, maintain, and analyze spreadsheets, budgets, financial settlements, and related reports. Experience working with arts management software such as Tessitura and Momentus Elite is preferred. Ability to learn and effectively utilize new software applications, databases, and technology platforms relevant to programming and venue operations. Other Skills And Abilities Demonstrates a high level of professionalism, reliability, accountability, and sound judgment in all aspects of work. Maintains a professional presence and represents The Smith Center in a positive manner when interacting with artists, promoters, agents, tour managers, vendors, guests, and internal stakeholders. Ability to establish and maintain positive working relationships while effectively navigating a variety of personalities, communication styles, and business situations. Demonstrates initiative, adaptability, and a willingness to assume additional responsibilities and challenges as operational needs evolve. Strong team-oriented mindset with a commitment to collaboration, supporting organizational goals, and contributing to a positive work environment. Demonstrates flexibility and responsiveness in a dynamic environment while maintaining a high level of service and attention to detail. Desire and ability to accept all levels of challenges and assist when and where needed to support departmental and organizational success. Physical Job Requirements This position requires prolonged periods of sitting, as well as frequent standing, walking, bending, and movement throughout the facility. Ability to frequently use fine motor skills, including the use of hands and fingers for typing, handling documents, and operating standard office equipment. Ability to operate a computer, keyboard, mouse, telephone, and other office equipment on a regular basis. Ability to move about the facility, including performance venues, backstage areas, offices, and meeting spaces, as needed to support programming activities and event operations. Ability to occasionally lift, move, carry, push, and pull 50 pounds or more, with or without assistance. Ability to occasionally bend, reach, twist, stoop, crouch, kneel, and balance while performing job‑related tasks in various work areas. Ability to physically stand, walk, and climb stairs on a consistent basis. Specific vision abilities required include close vision, distance vision, peripheral vision, and the ability to adjust focus while working with computers, mobile devices, and related technology. Ability to effectively communicate in person, by telephone, and via electronic communication methods. Ability to work in an environment that may include exposure to loud noise levels associated with live performances, rehearsals, productions, and event activities. Most of this job will be performed indoors in a climate-controlled environment. Occasional work in outdoor event spaces may be required based on operational needs. Certificates, Licenses, Registrations Must be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment. With a career at The Smith Center for the Performing Arts, you really benefit! We offer: Creative and collaborative work culture Competitive compensation Comprehensive health, dental, and vision insurance plans Employee Assistance Program- including counseling, wellness programs, and financial support services. Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre‑tax dollars. Generous Paid Time Off Plan Paid Holidays and Personal Holiday Time 401(k) retirement savings plan eligibility on your start date with employer match Employer‑paid disability insurance coverage Supplemental benefits are offered such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee‑only discounts. Safe and paid parking on‑site Training and career growth opportunities Exclusive early access, employee discounts, and complimentary tickets to world‑class performances and events. Discounts on Starbucks products and merchandise Limitations and Acknowledgments The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Reasonable accommodation is available for qualified individuals with disabilities upon request. Equal Opportunity Employer Statement The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer and provides equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, citizenship, genetic information, disability, protected veteran status, age, or any other legally protected characteristic. This policy applies to all aspects of employment, including recruitment, hiring, transfers, promotions, termination, layoffs, leaves of absence, compensation, benefits, training opportunities, internships, and all other terms and conditions of employment . #J-18808-Ljbffr