Account Manager

Job Title

This position develops and manages key strategic business relationships for the college.

Job Description Summary

This position develops and manages key strategic business relationships for the college. Relationship-building, business development and project management skills are utilized to effectively meet client training needs and generate revenue for the College. Coordination and negotiation of internal staff, budgets, and other resources required to maintain client satisfaction, develop relationships and facilitate recurring training and technical services projects.

Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily to be qualified for the position. Other duties may be required and assigned.

• Develop and maintain strategic business and industry relationships for the College.
• Engage current and potential college customers serving as the main point of contact to coordinate complex customized contract training, technical services activities and funding deliverables by employing resources from throughout the college, while building a portfolio of key business and industry accounts.
• Provide leadership and provide project management role to internal and external clients while coordinating all resources, as required, to deliver customized contract training projects.
• Identify and source new service offerings to respond to current industry trends and issues.
• Work with Director-Business and Industry Services and other Key Account Managers to develop and execute sales and marketing plans in order to increase annual contracting revenue.
• Utilize CRM database, reports, and other tools to ensure up to date contact information, account history, and project details.
• May lead and manage one of three Business and Industry Services Cost Center teams (Seminars, Assessment, or Facilities), providing guidance, performance evaluations, professional development, and mentorship, while overseeing workload distribution, setting clear goals, facilitating cross-functional communication, and supporting talent acquisition, onboarding, and training to ensure alignment with key account strategies and overall business objectives.
• Participate in regular departmental, College, conferences, and various economic development events and activities.
• Manage a variety of complex customized contract training/technical service projects from initiation through completion, ensuring alignment with organizational & client goals & timeline.
• Write and submit annual grant proposals, overseeing associated documentation, budget development, and grant reporting. Collaborate with the BIS Grant Specialist to ensure accurate billing, track expenditures, maintain necessary documentation, and comply with all reporting requirements for effective grant management.
• Continuously improve procedures, work processes and teamwork to achieve division goals.

Non-Essential Functions and Responsibilities

• Actively participate in FVTC committees, task forces, and meetings which further the economic development impact of the college.
• Represent FVTC at area business expos and other special events targeting business and industry.
• Actively participate in professional associations, chambers of commerce, and business and industry organizations and activities as assigned.
• Contribute to division or college special initiatives as needed.

Minimum Qualifications

Education and/or Experience Requirements:

• Bachelor's Degree in related field is required AND,
• Two years of occupational experience AND,
• Two years of instructional related and/or supervisory experience OR,
• Two years of coordination experience, including sales, marketing, or customer service in business/industry preferred.

Essential Aptitudes, Skills, Knowledge and Personal Characteristics:

• Ability to work effectively with administrators, faculty, support staff, students, employers, and WTCS state office staff and business/community representatives.
• Familiarity with curriculum development, with emphasis on competency-based instruction a plus.
• Possesses excellent organizational and follow-up skills, with the ability to plan and effectively handle multiple tasks.
• Demonstrated success record in team-based operations and management.
• Commitment to customer service and continuous improvement in working with internal and external customers.
• Ability to use a wide range of information technology (e.g. databases and systems, word processing, e-mail, presentation software, and the web).
• Commitment to professional growth and continually learning to improve one's level of work and effectiveness.
• Commitment to student learning and student success.
• Highly motivated and strong interest in contributing to the success of instructional programs and the college.
• Requires valid Driver's License.
• Subject to FVTC's Motor Vehicle Records Disclosure Check.

Work Environment

• Work will be completed in a hybrid environment, both in person and virtually.
• Some travel to customer locations, events, etc. may be required.

Work environment may change based upon college needs.

Physical Requirements

• Sitting: This role requires extended periods of sitting while performing tasks and utilizing computer systems.
• Mobility: While much of the work is desk-based, occasional mobility may be necessary for attending meetings, office tours, or events within the workplace.
• Communication: Clear verbal and written communication skills are essential for interacting with employees, candidates, and stakeholders, both in-person and through electronic means.
• Travel: Some travel to customer locations, events, etc. may be required.
• Driving: Valid driver's license and ability to operate a vehicle.

EOE/ADA Statement

Fox Valley Technical College (FVTC) is an Equal Opportunity Employer (EOE). In compliance with the Americans with Disabilities Act (ADA), FVTC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Nothing in this job description limits management's right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change

Additional Information

Starting Pay Rate: $79,500 - $93,500 per year. Pay is based on a multitude of factors, including experience, qualifications, education, relevant certifications, internal equity, and market data. Note: Internal applicants' wage will be based upon the applicable compensation guidelines.

At Fox Valley Technical College, we recognize employees as key contributors to our mission and are committed to fostering a culture of fairness, transparency, and excellence. Our total rewards philosophy ensures equitable compensation and benefits, supporting a highly engaged workforce. Our comprehensive benefits package includes medical, dental, and vision insurance, along with retirement contributions to the Wisconsin Retirement System and 403(b)/457 plan options. Employees enjoy paid time off, sick leave, holidays, bereavement leave, and recess periods. We offer life and disability insurance, with options for additional coverage. Work-life balance is supported through flexible schedules or remote work options (for some positions) and wellbeing programs. Professional development opportunities include training, certifications, and tuition reimbursement. Additional perks at the Appleton Main Campus include an onsite health and wellbeing clinic, dental clinic, fitness center, Parent/Child Center (onsite child care), library, café, printing services, Trilogy Salon & Spa, and more.

Fox Valley Technical College is an Equal Opportunity/Affirmative Action institution, providing equal opportunity to all persons, including members of underrepresented racial and ethnic backgrounds, females, veterans and individuals of all abilities. For questions regarding the College's nondiscrimination policy, contact: Rayon Brown - View email address on click.appcast.io (Affirmative Action), View email address on click.appcast.io (sex-based discrimination or harassment), or Dan Squires - View email address on click.appcast.io (Disability related discrimination).