Technology Manager

Technical DirectorLead Technology. Drive Innovation. Transform Workplace Performance.At ISS, we connect people and places to make the world work better. Through technology, innovation, and exceptional service, we create workplaces that enable businesses and people to thrive.We're seeking an experienced Technical Director to lead technology strategy and delivery for one of our largest, multi-site client accounts. This is a unique opportunity for a technology leader who enjoys building high-performing teams, implementing enterprise technology solutions, and partnering with executive stakeholders to deliver measurable business value.If you're passionate about technology, operational excellence, and creating smarter workplaces, we want to hear from you.At ISS, our people create places that work, think, and give. We partner with some of the world's leading organizations to deliver integrated facilities services, workplace experience, engineering, food services, and support solutions that help businesses thrive.As a Technical Director, you will play a pivotal role in shaping the future of our client partnerships while leading high-performing teams and driving meaningful business outcomes.As the Technical Director, you will serve as the senior technology leader supporting facility services for a high-profile client with a diverse portfolio of real estate and building types—including broadcast studios, Class A high-rise offices, and customer-facing environments. You'll oversee the implementation, optimization, and long-term performance of critical technology platforms while partnering closely with operations, client leadership, and corporate technology teams.You'll combine strategic leadership with hands-on technical expertise to ensure technology becomes a competitive advantage for both ISS and our client.What You'll DoLead the technology workstream during account mobilization and ongoing operationsOversee implementation, stabilization, and optimization of enterprise technology platformsDrive adoption and continuous improvement of:ServiceNow (WSD, EAM and/or FSM)Zan ComputePower BIBuild, mentor, and lead a high-performing technical teamServe as the primary technology advisor for client leadershipDeliver actionable business intelligence and executive reporting through Power BISupport field operations with innovative digital workflows and automationAlign technology initiatives with contractual KPIs, SLAs, and operational objectivesEstablish governance, documentation, support models, and best practicesIdentify technology risks and implement proactive mitigation strategiesChampion innovation and continuous improvement across the accountSuccess Looks LikeSuccessful technology mobilization for a large enterprise accountStable, reliable platform performance with accurate and actionable dataHigh-performing technical team delivering exceptional serviceStrong executive partnerships with client stakeholdersImproved operational visibility through analytics and reportingStreamlined workflows through ServiceNow and automationContinuous optimization aligned with customer outcomesWhat You'll BringWe're looking for a collaborative technology leader who thrives in fast-paced service environments and enjoys solving complex operational challenges.Ideal QualificationsExperience leading technology teams within service delivery or facilities management environmentsHands-on, player-coach leadership styleMulti-site operational technology experienceEnterprise system implementation and mobilization experienceStrong executive stakeholder management skillsExperience building, mentoring, and developing technical teamsUnderstanding of operational KPIs, SLAs, and performance metricsExperience with ServiceNow (WSD, EAM and/or FSM)Knowledge of Zan Compute technology preferredExperience developing dashboards and reporting in Power BI preferredCMMS or Enterprise Asset Management experienceFacilities Management, Integrated Facility Management (IFM), or contract services experienceStrong analytical, communication, and presentation skillsServiceNow and/or Power BI certifications preferredExperience in movie, production and broadcast studiosCollaborationYou'll work closely with:Key Account DirectorClient Executive LeadershipOperations & Facilities TeamsCorporate ITData & Analytics TeamsTechnical Support TeamWork EnvironmentHybrid work environmentUp to 25% travelVisits to client operational facilitiesCombination of virtual collaboration and onsite leadershipExtended computer-based workAt ISS, our people make the difference. We believe in creating workplaces where innovation, collaboration, and inclusion thrive. When you join ISS, you'll become part of a global organization committed to developing talent, embracing technology, and delivering exceptional workplace experiences for some of the world's leading organizations.We OfferCompetitive compensationComprehensive benefits packageCareer growth and leadership developmentHybrid work flexibilityInclusive and collaborative cultureOpportunity to work with cutting-edge workplace technologyMeaningful work supporting global enterprise clientsReady to Build the Future of Workplace Technology?If you're ready to lead transformational technology initiatives while making a measurable impact on operations and customer success, we'd love to meet you.Apply today and help us make the world work better.HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $114000.00 - $139000.00. Final compensation will be determined based on experience and skills and may vary from the abovementioned range.To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to influence the market positively wherever we operate.